Haressh
Chennai
Summary
Technical Writer with extensive experience at Zoho, specializing in Docs-as-Code methodology. Proficient in developing clear release notes and detailed workflow diagrams, facilitating effective cross-functional collaboration. Committed to improving user experience through accurate documentation and strategic content development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Writer
Zoho
Madurai
10.2022 - Current
- Worked in cross-functional engineering teams building reusable server components, UI components, and distributed database technologies, and SQL.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials. Following the Docs-as-Code approach.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Write release notes and release forum posts to communicate technical updates and changes clearly to internal stakeholders.
- Develop and audit code examples to illustrate real-world use cases and best practices.
- Developed workflow diagrams illustrating complex processes.
- Participated in product development meetings to ensure alignment between documentation and product capabilities.
- Act as Compliance Coordinator: liaise with central compliance teams, and prepare key documentation for SDLC, incident management, and vulnerability management audits.
- Conduct competitor research to benchmark documentation quality, and support content strategy improvements across internal platforms.
Content Specialist
Inshorts
08.2021 - 09.2022
- Curating news stories for a hyper-local level audience.
- Writing and editing video headlines.
- Checking for the authenticity, accuracy, and publishing of the news.
- Prioritizing news videos/articles based on their importance, time sensitivity, and location.
Content Writer
CareersCloud - AffairsCloud
Pondicherry
07.2020 - 08.2021
- Writing well-structured articles on National, International, Science & Technology, Sports news.
- Conducting research on any given topic and collecting information for longterm articles.
- Proof-reading & ensuring all round consistency of content (Style, fonts & images).
Summer Internship
Selvaprakash Lakshmanan
Bengaluru Area
06.2019 - 07.2019
- Referred to the works of various international photographers and worked on various photojournalism assignments and stories in Pondicherry and Bangalore.
Web Content Writer
The News Deck
Puducherry Area
12.2018 - 01.2019
- Wrote articles related to politics, sports, and travel.
Education
Master of Arts - Mass Communication/Media Studies
Pondicherry University
Puducherry07.2020
Bachelor's degree - Computer Programming, Specific Applications
St. Joseph's College of Arts and Science (Autonomous)
Cuddalore07.2016
Skills
- Docs-as-Code
- HTML and CSS basics
- Indexing and Cross-referencing
- Version control
- Postman API testing
- Documentation management
- Usability testing
- Process documentation
- Markdown
- Release notes
- Workflow diagrams
- API documentation
Certification
- Introduction to Programming Using HTML and CSS
- Open Source Technical Documentation Essentials LFC111
- Learn API Technical Writing: JSON and XML for Writers
- API Beginner Learning Path
- AMCAT Certified in English Comprehension
Timeline
Technical Writer
Zoho
10.2022 - Current
Content Specialist
Inshorts
08.2021 - 09.2022
Content Writer
CareersCloud - AffairsCloud
07.2020 - 08.2021
Summer Internship
Selvaprakash Lakshmanan
06.2019 - 07.2019
Web Content Writer
The News Deck
12.2018 - 01.2019
Master of Arts - Mass Communication/Media Studies
Pondicherry University
Bachelor's degree - Computer Programming, Specific Applications
St. Joseph's College of Arts and Science (Autonomous)