Hari Hara Sudhan J

Order management

• Managed end-to-end order processing from PO receipt to sales order creation, ensuring accuracy and timely execution.
• Coordinated intercompany and customer goods transfers to ensure on-time order fulfillment.
• Processed credit/debit notes and resolved billing discrepancies.
• Monitored open order reports and improved order cycle efficiency.
• Handled customer communication across the order lifecycle, ensuring high service levels.
• Maintained control reports and audited orders and communications for compliance and accuracy.
• Supported credit control activities and resolved customer billing and order queries.
• Created delivery notes and proforma invoices (cash-before-delivery & production scenarios)
• Managed customer portfolio across US, Canada, and Iberia regions
• Handled export orders, road transport logistics, and call-off orders.
• Collaborated with production, logistics, and internal teams for seamless operations.
• Led a team of 10 members, managing workload, quality checks, and performance.
• Acted as SME, providing training, guidance, and driving process improvements.

Cash Application

• Processed and applied daily customer payments via wire, ACH, and checks.
• Tracked and updated cash receipts, ensuring accurate and timely posting
• Resolved unallocated and unidentified receipts within SLA timelines.
• Performed AR aging analysis and supported month-end closing activities
• Executed bulk payment postings through batch processing
• Reconciled customer accounts and resolved payment discrepancies
• Collaborated with internal teams to resolve remittance and payment issues.
• Ensured compliance with financial controls and company policies.
• Provided training to new hires and supported process transitions.

• Processed customer payments across multiple modes and ensured accurate cash application.
• Generated and validated customer invoices in line with contract terms and billing guidelines.
• Extracted and analyzed weekly and monthly unapplied cash reports to support timely resolution.
• Performed Accounts Receivable month-end closing activities, ensuring accurate and timely reporting.
• Monitored receivables aging and prepared MIS reports to support management decision-making.
• Resolved billing discrepancies by coordinating with customers and internal stakeholders

• Processed 90+ invoices daily in SAP using the 3-way match method, ensuring accuracy, compliance, and timely payments.
• Indexed all mandatory invoice fields and routed them for appropriate approvals.
• Handled rejected invoice cases and ensured accurate reposting in SAP.
• Performed invoice reversals and reposting as required.
• Provided month-end support to the ICM team for timely invoice processing.
• Conducted daily reviews of internal audits to ensure process adherence.
• Well-versed in using over 15 SAP transaction codes to manage end-to-end invoice processing and issue resolution.
• Identified and reported on process deviations, liaising with supervisors to help address issues.