HARI KUMAR T PILLAI

Branch Manager – South Gujarat
Handling Baroda, Surat & Vapi regions with expertise in Air & Sea Freight (Exports/Imports), Customs Clearance, and Transportation solutions.

• Spearheading sales operations across Baroda, Surat, and Vapi to drive revenue growth and market penetration.
• Acquiring and onboarding new customers to expand the company's client portfolio.
• Reviving dormant accounts and strengthening long-term customer relationships.
• Cross-selling integrated logistics and supply chain solutions tailored to client needs.
• Ensuring timely payment collection and maintaining strong credit discipline.

• Coordinate and support the sales team by managing schedules, preparing sales documents, and organizing meetings.
• Maintain accurate and up-to-date records of customer interactions, sales data, and order details.
• Act as a liaison between the sales team and other departments to ensure smooth communication and workflow.
• Respond promptly to customer inquiries, resolve issues, and provide information about products or services.

• Manage key corporate accounts, build strong relationships with decision-makers, and identify growth opportunities with existing clients.
• Generate new clients for export, import, and cross-trade activities, ensuring alignment with business objectives and market demands.
• Negotiate competitive rates and services with shipping liners and airlines.
• Achieve sales volume and business targets while effectively managing outstanding balances and coordinating with internal functions as needed.
• Awarded Certificate for Highest Number of New Account Generation in a Week (Domestic Premier League).
• Recognized with Certificate for Top Performance across India for Target Achievements and Completion of All Criteria in a Quarter (India Sales League).
• Twice honored with Power Performer Award, receiving an additional prize of ₹50k per Quarter.

• Manage and maintain relationships with major account clients, ensuring their needs are met and issues are addressed in a timely manner.
• Increase revenue from major accounts through strategic planning, regular follow-ups, and identifying growth opportunities.
• Coordinate with internal teams to resolve client queries and issues, ensuring high levels of customer satisfaction and service excellence.
• Implement business development initiatives and maintain regular client meetings to strengthen relationships and address their needs.

• Cultivated relationships with new and existing clients, contributing to sales growth and maximising company revenue.
• Manage and retain existing corporate accounts, ensuring client satisfaction and addressing queries effectively.
• Established corporate accounts through targeted calls and field visits, enhancing client engagement with company services.
• Increase revenue from import, export, and domestic air and road shipments by identifying opportunities and expanding business.
• Coordinated freight and commercial shipments, ensuring timely delivery and streamlining logistics processes.

• Built and maintained strong customer relationships, achieving high customer satisfaction levels.
• Ensured adherence to quality operation services standards, upholding defined customer assurance levels.
• Attended to daily customer walk-ins, delivering prompt service to address customer needs.