HARI PATTISAPU
Whitestown
Summary
Quality Assurance/Business Analyst Leader Extensive experience developing and implementing QA/BA processes and developing and leading software QA/BA programs and teams. Software quality assurance design verification and system design in the software industry. Proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CE Business Solutions PM
Tampa Electric, CE Business Solutions, The CRB
01.2024 - Current
- (Customer Relationship Billing) Business Solutions Specialist is responsible for working with management and operational team members to align “meter to cash” business processes and solutions with organizational strategies to stabilize, support
- Participated in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution
- Ensure Service One incidents and requests are reviewed, updated and closed
- Participated in development and review of solution requirements and review of user test strategies, and support testing and delivery of enhancements
- Develop, maintain and review documentation including process flows, interfaces, test plans and results
- Developed business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through successful participation in implementation and use of modifications and enhancements
- Spent time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement
- And develop an understanding of the business operations, policies and regulatory guidelines affecting them
- Developed an understanding of the business and technical master data models, data governance and reporting.
Senior Test Coordinator
Accenture
11.2021 - 10.2023
- Southern Company, coordinating the Functional Testing in UAT of various IT and Business Projects
- Southern Company are a major supplier of Electricity and Gas within the States of Alabama, Georgia, and Mississippi My role as the Test Coordinator covers:
- Reviewing requirements and Designs
- Bridging any gaps that may exist between all the major stakeholders
- Developed, Documented, Approval of Test Plans
- Designed and developed Functional Test Cases and Scripts in Jira
- Designed and Developed UAT Test Cases and Scripts
- Worked closely with Business, Stake holders and product owners in getting them approved
- Creating and Conditioning Test Data for Various Environments both OUTA and portal Areas
- Managing Test environments from Dev - UAT
- Led and managed Testing resources and coordinating Test Execution both on site and off site
- Provided input on improvement process in QA
- Creating Automation Scripts in Katalon and executing them for Regression
- Managing OUTA Automation for the C2M Project
- Managed automation Testing team
- Producing daily Test Execution Status Reports
- Participated in all project test related meetings and updating the various stakeholders
- Producing the Test Completion Report
- Participated in all the Sprint related Ceremonies
- Environments: C2M, OUTA, Jira, Oracle, Jira
Sr.QA Lead/Test Coordinator/Automation Lead
ClearTek Consulting Private Limited
01.2021 - 11.2021
- An Offshore Project (TSSPDCL)
- Developed test cases from business requirements, test execution, and defect reporting
- Worked closely with business analysts and applications development
- Designed and developed QA methodologies and test procedures
- Prepared recommendations for testing procedures to be used from the product design phase through production
- Verified architectural design, installation plans and timelines
- Managed functional, regression and User Acceptance testing
- Managed Automation Testing, Created Frameworks
- Assisted Testers and scripters in creating Automation Testing
- Managed the offshore Automation testing
- Planned, developed, tested and supported major business processes and applications in varied fast paced business sectors
- Managed, reviewed and audited legacy and systems under development for process and quality compliance
- Ensured go to market strategies were well developed, realistic, implemented and followed
- Testing the Best of Systems Delivery and Quality Testing Methodologies, Automated Testing Lifecycle Tools, Disaster Recovery processes
- Environment: Oracle, OUTA, SQLServer, Jira, SAP ERP, SAP HRIS, Azure Devops, UFT, Katalon, Selenium, Microfocus ALM Portal Related Applications.
Sr. QA Test Coordinator
Tampa Electric Company
09.2019 - 01.2021
- As a Senior Test Coordinator at TECO & PGS, coordinating the Functional Testing and UAT of various IT and Business Projects
- TECO and PGS are a major supplier of Electricity and Gas within the State of Florida
- My role as the Test Coordinator covers:
- Reviewing requirements and Designs
- Bridging any gaps that may exist between all the major stakeholders
- Developed, Documented, Approval of Test Plans
- Designed and developed Functional Test Cases and Scripts in Visual Studio (DevOps);
- Designed and Developed UAT Test Cases and Scripts
- Worked closely with Business, Stake holders and product owners in getting them approved
- Creating and Conditioning Test Data for Various Environments both on SAP and portal Areas
- Managing Test environments from Dev - Prod
- Led and managed Testing resources and coordinating Test Execution both on site and off site
- Provided input on improvement process in QA
- Provided Input and improvement process in utilizing Standups in QA and organized them
- Creating Automation Scripts in Katalon and executing them for Regression
- Managing UFT Automation for the AMI Project
- Performed Performance Testing using JMeter and Load Test from Visual studio
- Managed automation Testing team
- Performed Microfocus ALM Administrative functions
- Capturing any issues in Visual Studio and coordinating the Defects Triaging meetings
- Producing daily Test Execution Status Reports
- Scheduling Fix Deployments to Test Environments and coordinating Retests
- Participated in all project test related meetings and updating the various stakeholders
- Producing the Test Completion Report
- Participated in the “Go/No-Go” decision making
- Maintenance of Releases and worked as Release support Engineer
- Coordinated the following projects:
- AMI – Dashboard and Web Presentment
- Non-Consumption of Portal Accounts
- Portal Marketing pop- up Program
- Residential Online Audit -PGS
- AMI Automation
- SAP HRIS – Compensation Implementation
- SAP GIS/GPS Upgrade – Esri Applications
- Power Plan Upgrades
- Pragma Cad and Pragma Field Applications
- Environment: SAP ERP, SAP HRIS, Azure Devops, UFT, Katalon, Selenium, Microfocus ALM Portal Releated Applications.
Dev Ops Engineer, Devops Engineer
Clear Technology Consulting LLC
11.2018 - 09.2019
- Configured, supported and maintained all network, firewall, storage, load balancers, operating systems, and software in AWS EC2
- Managing multiple AWS instances, assigning, the security groups, Elastic Load
- Balancer and AMI’s
- Employed Jenkins to build Maven artifacts and deployed them into Amazon Cloud environment (AWS) and added monitoring metrics to CloudWatch and respective alarms
- Implemented Docker-Maven-plugin in Maven POM to build Docker images for all microservices and later used Dockerfile to build the Docker images from the Java jar files, conducted POCs with Docker based applications, server configurations in cloud and automated build on Docker Hub
- Virtualized servers on AWS using the Docker, created Docker files and version control to achieve
- Continuous Delivery goal on highly scalable environment and used Docker coupled with load-balancing
- Nginx
- Virtualized servers using Docker for test environments and development environment needs and verified those environments in Docker containers for sanity tests before upgrading to production environment
- Developed Chef recipes and cookbooks to automate the entire deployment process as well as infrastructure administration tasks, also wrote chef cookbooks to automate the installation and configuration of Docker VM's, Jenkins master and slave setup using swarm Jenkins plugin on WebLogic
- WebSphere, Tomcat, SQL Databases
- Wrote Chef cookbooks and recipes to provision several pre-production environments consisting of
- Cassandra DB installations and implemented Chef recipes for build and deployment on internal
- Datacenters and reused modified Chef recipes to create deployments directly into Amazon EC2 instances
- Deployed & configured Chef Server & Chef Solo including bootstrapping of client nodes for provisioning, managed & configured multiple servers, written several Chef recipes and cookbooks in Ruby to automate the installation of WebLogic, JDK & customized recipes from Chef Supermarket to align
- Automated container deployment by integrating Docker with Jenkins using Cloud Bees Docker plugin and wrote Docker files in YAML for managing the whole lifecycle of multi-container applications
- Automated the code checkout process by integrating Jenkins with Git and configured Continuous integration and created upstream and downstream jobs by building pipelines in Jenkins
- Created Jenkins jobs and distributed load on Jenkins server by configuring Jenkins nodes, which in turn enable parallel builds
- Performed automation of CI/CD pipeline on cloud using Jenkins shared libraries and multibranch pipeline and automated the static code analysis through SonarQube in
- Jenkins pipeline for checking code quality
- Used Maven on Java projects for the development of build artifacts on the source code and worked with
- Maven for building the application
- Wrote Maven scripts and Shell scripts to automate the build process
- Worked on setting up a secure Maven internal repository with access restricted to team members and managed Maven project dependencies by creating parent-child relationships between projects
- Used GIT for branching, merging, tagging and maintaining the version across the environments on Linux platforms
- Also, designed and implemented GIT metadata including elements, labels, attributes, triggers and hyperlinks and performed necessary day to day GIT support for different projects
- Administered Splunk Software Development Kit (SDK) for JavaScript, Python and AWS Cloud Formation templates for Splunk distributed cluster deployment and maintained, deployed builds in UAT and
- Production environment
- Installed Splunk Enterprise, Splunk Forwarder, Splunk Indexer applications in multiple environments and maintained Splunk dashboards and associated charts, graphs and drilldowns to enable managers, administrators, users and analysts to maximize the utility of the Splunk platform and applications
- Developed Shell Scripts and Perl for automation of the build and release process, custom solutions in
- C# to validate availability, consistency, and compliance with environments
- Created artifact documents through the source code and internal deployment in Nexus repository
- Maintained artifacts storage under snapshots, application releases in Nexus repository management and performed multiple POC's (proof of concept) for different features of the application to achieve best results
- Installed and configured the Apache Tomcat application servers for Development and integration Test
- Environments
- Automated the process of deployment to Apache Tomcat application servers by developing
- Java scripts, Perl scripts and Python scripts
- Created and wrote shell scripts (ksh, Bash), Python scripts for setting up baselines, branching, merging, and automation processes across the environments using Source Code Management tools like GIT and was involved in creating Unix Shell scripting, defragmentation of tables, partitioning, compressing and indexing for improving performance and efficiency
- Environment: AWS, Apache, Cassandra DB, Chef, Docker, Git, Java, Jenkins, Linux, Maven, Nexus
- Artifactory, Nginx, Perl, Python, Ruby, Shell, SonarQube, Splunk, Tomcat, WebLogic, WebSphere, YAML
Senior QA Lead/Tester /Business Analyst
Kobie Marketing
01.2017 - 11.2018
- Owns the features and delivery on Retail Clients and Financial Clients, managing teams and test Loyalty Marketing to its consumers
- Interact with the Business teams and to create backlogs/user stories and prioritize them
- Facilitate in planning releases, participate in planning sprints, and driving requirements/user stories
- Monitor and manage projects through the SDLC process using both Waterfall and Agile/SCRUM methodology
- Closely work with Business Owners, Product Managers, Scrum Masters, development and QA teams to identify the user stories and backlogs for the sprint cycles
- Make sure the features and backlogs identified for sprint cycles are delivered without any defects and communicate seamlessly with the stakeholders
- Work closely with the Automation teams in creating Automation frameworks using Jenkins for Selenium and python testing
- Created Regression Test Suites for Webservices and Restful services using Soap UI and JMeter
- Worked as a Project Manager and Release Manager and actively involved in and set effective Release processes for the Teams
- Worked independently with users to define concepts and clarify Functional and Non-functional requirements on a daily
- Served as the SME for both Financial Clients and Retail Clients in the company
- Created and implemented various processes for QA departments while managing QA Teams both onsite and offsite personnel
- Collaborate with developers and subject matter experts to establish and understand the technical architecture and landscape
- Assisted in developing and reviewing test plans, test cases and perform User Acceptance Testing (UAT).
Business System Analyst
Ultimate Medical Academy
01.2015 - 01.2016
- Worked in Agile and waterfall methodology team on implementation and enhancement of UMA vision
- Worked on multiple major projects ranging from CampusNexus, IAM (Identity Access Management), Lead Optimization and Spark room
- Interacted with the Business teams and to create backlogs and user stories and prioritize them
- Monitored projects through the SDLC process using the Agile/SCRUM methodology
- Closely worked with Business Owners, Product Managers, Scrum Masters, development and QA teams to identify the user stories and backlogs for the sprint cycles
- Ensured the features and backlogs identified for sprint cycles are delivered without any defects and communicate seamlessly with the stakeholders
- Elicited requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis
- Led the effort to effectively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed:
- Facilitated Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME's and System Owners in order to capture business rules, processes and system requirements for various projects
- Provided Diagrammatic approach to outline of the various factors and interaction
- Collaborated with developers and subject matter experts to establish and understand the technical architecture and landscape
- Served as a Technical SME in helping the teams to come up with Technical Architecture, SCR (Software Change Request)
- Assisted in developing and reviewing test plans for User Acceptance Testing (UAT)
- Implemented traceability Matrix for requirements through the stages of the SDLC
- Managed Scrum/Kanban Artifacts and team performance using TFS
Functional Product Specialist Professional Services
Agile Thought
01.2015 - 01.2015
- Worked with the Team and the Product Owner to define team specific norms, and procedures
- Collected project metrics data to identify gaps in Sprint planning
- Incorporated corrective actions after discussing with the team
- Worked with Engagement Manager on resource allocation for projects
- Facilitated and Coordinated activities of multiple Scrum Teams on the values and practices of Agile and Scrum
- Scheduled and facilitated Sprint Planning, Daily Stand-Up, Sprint Demo and Sprint Retrospective meetings
- Removed impediments and resolved conflicts
- Radiated information to ensure transparency
- Supported the Product Owner to ensure the backlog has sufficient prioritized user stories at a “ready” status to stay ahead of the Team
- Ensured Burn-up and Burn-down charts are available and accurate
- Managed teams doing a combination of Kanban and Scrum for development and delivery of C#, Angular Js Scripts etc.
- Used Team Foundation Server (TFS) for managing Scrum/Kanban Artifacts and team performance
- Managed advanced level QA and Business Analyst
- Reviewed Test Requirements, Test Plans, Test Schedules, Test Reports while aligning the QA Department across various business sectors in house
- Managed QA, BA and Development Team in an innovative and high energy IT department as a Functional Product Specialist
- Introduced and adapted automated testing utilizing Microsoft Tools
- Liaised with Product Manager and individual software development Managers to ensure delivery of a high-quality product that is compatible with release timeline targets.
Senior QA Lead/ Business Analyst
Chase PaymentTech
01.2011 - 01.2015
- Led QA and testing professionals in a fast paced Energy business upgrade environment
- Managed resources including allocation, selection, monitoring and motivating
- Tested conformance of products to unit, functional, regression, integration and user interface standards using HP ALM 11.0 and Quality Center Testing Tools
- Partnered with business colleagues
- Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules, and constantly evolving requirements
- Implemented several improved human capital on-boarding and training processes
- Developed and delivered improved Mentoring, QA Training and Safety programs
- Champion, publish and revise QA plans in partnership with all stakeholders
- Developed a plan for future testing, including areas for development, hardware/lab requirements and staffing requirements, to obtain specific results
- Reviewed historical, existing and ongoing defect reports to identify areas needing specific attention
- Liaised with Product Manager and individual software development Managers to ensure delivery of a high-quality product that is compatible with release timeline targets
- Correlated areas of focus, and prioritize testing methodologies based on prior areas of concern, and areas of current/future development focus
- Managed applications testing while utilizing the test execution methodology remaining in step with the SDLC
- Exercised clear communications; introduce creativity and effective problem solving skills
- Reviewed, evaluated, documented dedicated/shared/contributed hardware testing environments
- Authored, with collaborative buy-in from all parties, a practical methodology for testing
- Ensured test coverage across a broad range of environments, testing all elements of the release process
- Tested various Applications and Reports in the payment Industry like Debit Monetary Management System (DMMS) Processing both Debit and EBT cards, EMV Chip based cards, ACH Credit Cards both pin based and non-Pin based cards, with Card Present and card not present cards.
QA Manager
Hudson Technology, PSCU Financial Services
01.2011 - 01.2011
- Managed advanced level QA and Applications, and QA Resources
- Reviewed Test Requirements, Test Plans, Test Schedules, Test Reports while aligning the QA Department across various business sectors in house and off/near shore
- Managed QA and Project Management roles in an innovative and high energy IT department as a principal leading the QA staff in best practices, industry standards, audit compliance, scheduling, governance, change management, process improvement and project reviews
- Created and rolled out the Quality Assurance and Testing Center and the PMO
- Built and deployed the QA and Testing Methodology
- Introduced and adapted automated testing tools.
Senior QA Lead
IT Resources
01.2011 - 01.2011
- Home Shopping Network
- Managed day-to-day activities of 3 offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items on Home Shopping Network.com web site
- Implemented framework for automation testing using WinRunner and LoadRunner; automated release acceptance and regression sets of test cases for SPIN application used to create new items
- Worked with the Executive Staff and various teams throughout Home Shopping Network to provide a clear vision and facilitate the execution of a results-driven Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth
- Worked collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs
- Owned and created documentation that communicates the standards and procedures of a large QA Team
- Managed all QA/UAT environments, coordinate release schedule with release team
- Planed, developed, and implemented the research of new or improved testing methods, processes, tools, and systems
- Analyzed software defects; conduct weekly bug triage meetings with development and product management
- Built high performance QA team by hiring, training, coaching and mentoring QA engineers.
QA Manager, Senior QA Lead, Senior Business Analyst
SAI Information Systems, Inc
01.2002 - 01.2011
- Included: Syniverse Technologies, Nielsen Media, Price waterhouse Coopers, HallMark, Inc., AT&T, Office Depot, FedEx, and Verizon Wireless
- Developed test cases from business requirements, test execution, and defect reporting
- Worked closely with business analysts and applications development
- Designed and developed QA methodologies and test procedures
- Prepared recommendations for testing procedures to be used from the product design phase through production
- Verified architectural design, installation plans and timelines
- Managed functional, regression and User Acceptance testing
- Successfully guided, tested and implemented over 150 production level systems from legacy to web enabled N-Tier applications
- Managed the offshore testing with an IT partner in Chennai, India
- Planned, developed, tested and supported major business processes and applications in varied fast paced business sectors
- Managed, reviewed and audited legacy and systems under development for process and quality compliance
- Ensured go to market strategies were well developed, realistic, implemented and followed
- Used Best of Breed Project Management, Systems Delivery and Quality Testing Methodologies, Automated Testing Lifecycle Tools, Disaster Recovery processes.
Senior Developer/Lead/ Manager/Architect
People, Inc, Agere Systems
01.1997 - 01.2002
- Health, Verizon, American Electric Power, HSN, , IBM, MCI World Com, Airtouch Cellular
- Established a development and production infrastructure for a major utility to enable migration from a traditional centralized computing environment to client/server
- Leader of a comprehensive study of a multi-state utility to define their strategic use of technology that resulted in development of a detailed plan for incremental migration to client/server
- Responsible for managing a central support group of technical and business resources with specialized skills shared between multiple product and disciplines, including telecommunications, wireless LAN, product documentation, training and operations
- Accomplishments included creating a base line product with an infrastructure essential to the product’s longevity, and a project development methodology that economically allowed for customization.
Education
Bachelors -
Bachelors in Accounting
Hyderabad, India04-1989
Skills
- Develop/Implement Test Strategies
- Operational Procedures
- Quality Methodologies
- Design Tools Testing
- Programming Languages
- Train, Lead and Motivate
- Third Party Software
- Excellent Communication Skills
- Test automation software
- Project Management
- Platforms
- Programming languages
- Reporting Tools
- Database system
- Other software
- Virtualization
- Version Control System
- Build Tools
- CI Tools
- Configuration Management Tools
- Containerization Tools
- Web/App Servers
- Cloud Platform
- Monitoring Tools
Certification
Oracle Masters in Oracle Developer, 01/01/00
Professional Development
- SAP/R3
- SAP CRM 5.0 and CRM 2007 / 6.0 Version
- Business Objects
- Web Intelligence
- Cognos Training (Impromptu & Power play)
- Bachelors in Accounting
Timeline
CE Business Solutions PM
Tampa Electric, CE Business Solutions, The CRB
01.2024 - Current
Senior Test Coordinator
Accenture
11.2021 - 10.2023
Sr.QA Lead/Test Coordinator/Automation Lead
ClearTek Consulting Private Limited
01.2021 - 11.2021
Sr. QA Test Coordinator
Tampa Electric Company
09.2019 - 01.2021
Dev Ops Engineer, Devops Engineer
Clear Technology Consulting LLC
11.2018 - 09.2019
Senior QA Lead/Tester /Business Analyst
Kobie Marketing
01.2017 - 11.2018
Business System Analyst
Ultimate Medical Academy
01.2015 - 01.2016
Functional Product Specialist Professional Services
Agile Thought
01.2015 - 01.2015
Senior QA Lead/ Business Analyst
Chase PaymentTech
01.2011 - 01.2015
QA Manager
Hudson Technology, PSCU Financial Services
01.2011 - 01.2011
Senior QA Lead
IT Resources
01.2011 - 01.2011
QA Manager, Senior QA Lead, Senior Business Analyst
SAI Information Systems, Inc
01.2002 - 01.2011
Senior Developer/Lead/ Manager/Architect
People, Inc, Agere Systems
01.1997 - 01.2002
Oracle Masters in Oracle Developer, 01/01/00
Bachelors -
Bachelors in Accounting
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