Hari Prasad
ITES
Bengaluru
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Manager
Genpact
Bengaluru, India
07.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Assistant Manager
Genpact
Bengaluru, India
01.2014 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Define and initiate projects and assign Members to manage cost, schedule, and performance of component Assigned tasks to associates, staffed projects, tracking progress and updated managers, partners and clients as necessary
- Coach, mentor, and lead personnel within a technical team environment
- Present periodic Dashboard reports on the current program, future opportunities, and client issues
- Manage transition of a client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of the project
- Developed project plans and assumed responsibility for project profit and loss
Business Analyst
Genpact
Bengaluru
01.2010 - 12.2013
- Performed gap analysis to identify areas of improvement.
- Subject matter expert in Forecasting the Audit products across all geographies and store on a Weekly basis
- Audit tasks assigned to associates. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction
- Been the SPOC to all the members to answer their queries and get the tasks on time
- Training and Coaching the new joiners on the process and help them come to speed
- Conducted training to share the process knowledge
- Responsible for performing Quality Check for the cases processed by the team.
- Managing a team to achieve production and quality to meet SLA and TAT
- Handling escalation cases
- Six Sigma project member
- 5-star lean certified
Education
Master Of Business Administration - Marketing
Pondicherry University
Pondicherry06.2010
Bachelor Of Science - Chemistry
Vijaya College
Bengaluru05.2006
Skills
Base Python programming
Timeline
Manager
Genpact
07.2021 - Current
Assistant Manager
Genpact
01.2014 - 06.2021
Business Analyst
Genpact
01.2010 - 12.2013
Master Of Business Administration - Marketing
Pondicherry University
Bachelor Of Science - Chemistry
Vijaya College
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