Hari Prasad
Quality & Process excellence consultant
Chennai
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Quality & Process Excellence Consultant (Assistant Manager)
Wipro Pvt. Ltd.
Chennai
9 2020 - Current
- Led Business Process Transformation initiatives for Finance & Accounting functions across multiple client engagements.
- Implemented robust Quality frameworks and Control Systems during client transitions to ensure smooth stabilization and support continuous Business Transformation projects.
- Developed and implemented Service Level Agreements (SLAs) based on in-depth analysis of client business needs to establish robust governance and track team performance.
- Successfully implemented Lean principles, including Value Stream Mapping (VSM), Automation, and 5 Whys analysis, to drive process efficiency and improve overall operational performance.
- Conducted in-depth Root Cause Analysis of issues and developed comprehensive control measures, including checklists and control points, to mitigate risks and improve process stability.
- Independently developed and deployed interactive analytical dashboards in Power BI to visualize and monitor the end-to-end Accounts Payable process, automating key reporting functions.
- Successfully led and supervised the implementation of Robotic Process Automation (RPA) initiatives across various departments, resulting in significant reductions in manual effort, increased productivity, and improved data accuracy.
- Collaborated effectively with cross-functional teams to deliver successful and comprehensive client solutions.
- Coached and mentored a team of over 60 members on Lean and Kaizen methodologies, fostering a culture of continuous improvement and empowering them to identify and implement process enhancements through the utilization of scripting and macro development, resulting in significant productivity gains and cost savings for clients.
- Developed and implemented automated scripts to identify and prevent duplicate submissions within the system, significantly reducing cost leakage for clients.
- Successfully fostered a Six Sigma culture within the team, driving continuous improvement efforts and minimizing the occurrence of duplicate submissions.
- Contributed to the development of winning RFP proposals by creating robust Quality Frameworks incorporating relevant tools and methodologies.
- Conducted semi-annual Customer Satisfaction Surveys to gain valuable insights into customer sentiment.
- Proactively analyzed survey data to identify key dissatisfaction drivers and implemented targeted action plans to effectively convert Detractors to Passive or Promoter status.
- Successfully renegotiated outsourcing contracts, resulting in significant cost savings.
- Identified and recommended process and system improvements to effectively meet evolving client demands.
- Consistently exceeded client expectations by successfully managing multiple projects and consistently meeting deadlines.
Engineer Trainee
Cognizant Technology Solutions
Bangalore
07.2017 - 06.2018
- Significantly improved server uptime by proactively monitoring production servers, efficiently debugging and resolving run-time errors, resulting in a more than 30% reduction in resolution time.
- Successfully administered development, staging, and pre-production environments, ensuring seamless alignment with client requirements.
- Managed and maintained user and group accounts, including the provision of appropriate access permissions within the access control list.
- Streamlined user and group administration tasks to enhance operational efficiency for clients.
- Proactively monitored and evaluated server performance utilizing industry-leading tools such as New Relic, PagerDuty, CrowdStrike, and Jira.
- Actively collaborated with senior engineers on complex projects, providing valuable insights and contributing to successful outcomes.
- Thoroughly verified construction documentation to ensure compliance with client requirements and project vision.
Education
MBA - Operations Management
Indian Institute of Technology (IIT) Kharagpur
Kharagpur, India 06.2018 - 05.2020
B.Tech. (Electrical & Electronics Engg.) -
Rajalakshmi Engineering College
Chennai 06.2012 - 05.2016
Class XII (Science) -
Annai Veilankanni's Mat. Higher Sec. School
Chennai 06.2011 - 05.2012
Skills
Analytical reporting
Kaizen & Lean Initiatives
Six Sigma Blackbelt
Root cause analysis
Power Bi
Failure Analysis
Proactive risk identification
Business negotiation
Data Analytics
Business transformation
Value stream mapping
Business process reengineering
Certification
Lean Six Sigma - Green Belt by KPMG - 2019
Positions Of Responsibility
- Coordinator - Sports Committee, VGSOM, IIT Kharagpur (2018-2020)
- Member - The Rotaract club, Rajalakshmi Engg. College (2012-2014)
Awards
- Top 5 Finalists - National Exhibition and Symposium, MANIT, Bhopal (2015)
- Finalists - The Kaizen Robotics, Lema Labs (2014)
Timeline
MBA - Operations Management
Indian Institute of Technology (IIT) Kharagpur
06.2018 - 05.2020
Engineer Trainee
Cognizant Technology Solutions
07.2017 - 06.2018
B.Tech. (Electrical & Electronics Engg.) -
Rajalakshmi Engineering College
06.2012 - 05.2016
Class XII (Science) -
Annai Veilankanni's Mat. Higher Sec. School
06.2011 - 05.2012
Lean Six Sigma - Green Belt by KPMG - 2019
Certified Lean Facilitator, Wipro Pvt. Ltd. - Oct 2024
Quality & Process Excellence Consultant (Assistant Manager)
Wipro Pvt. Ltd.
9 2020 - Current
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