Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

MOHAMMED TANVEERUL HAQ

Bengaluru

Summary

Dynamic Senior Quality Analyst with expertise from NoBroker Technologies, specializing in quality assurance and financial risk investigation. Proven track record in driving process improvements and compliance monitoring. Skilled in root cause analysis and cross-functional collaboration, leveraging Six Sigma methodologies to enhance operational efficiency and elevate service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst | SME - Process Excellence

NoBroker Technologies pvt ltd
03.2022 - 08.2025
  • Served as a Senior Quality Analyst and Subject Matter Expert (SME), leading quality assurance and Financial risk investigation across domestic and international operations.
  • Monitored and audited calls and processes to ensure strict adherence to quality standards and SOPs.
  • Investigated financial crime and fraud-related activities contributing to company financial losses, ensuring timely escalation and resolution.
  • Performed sales agreement audits, investigating mismatches between agreed terms and actual payments to mitigate revenue leakage.
  • Oversaw core functions in the Sales and Monetization departments, driving process consistency and performance.
  • Conducted root cause analysis (RCA) on process deviations and implemented corrective and preventive action plans (CAPA).
  • Led end-to-end task audits, ensuring process adherence, minimizing operational risks, and improving compliance rates.
  • Collaborated closely with operations, management, and cross-functional teams to drive continuous quality improvement initiatives aligned with business objectives.
  • Analyzed and reconciled solar vendor payments, ensuring alignment between disbursed funds and payments received.
  • Audited painting team quotations vs. final payments, identifying inconsistencies and supporting cost control efforts.
  • Published and presented weekly and monthly performance, quality, and compliance reports to stakeholders and senior management.
  • Applied SME-level judgment during regular quality evaluations and escalated exceptions based on defined guidelines.
  • Utilized comparative and qualitative data analysis to support audit findings and influence key business decisions.

Quality Analyst

One Point One Solution Pvt Ltd
03.2019 - 03.2022
  • Audited employee calls and provided constructive, actionable feedback to enhance service quality and agent performance.
  • Conducted regular call calibration sessions across departments to ensure consistency and alignment with established quality standards.
  • Liaised with onshore trainers, team leads, and supervisors to stay updated on process changes and clarify operational requirements.
  • Attended process update sessions and effectively cascaded information to team members for seamless adoption.
  • Calculated, tracked, and maintained quality scores and performance trends to support continuous improvement initiatives.
  • Performed comprehensive audits, including ACPT audits, repeat case analysis, high AHT reviews, CSAT, and NPS evaluations, to identify gaps and drive customer satisfaction.

Education

Bcom - Accounting and Business

Al Ameen College
Bangalore
01.2021

Some College (No Degree) - Bangalore

Al Ameen PU College
Bangalore
03-2018

SSLC - Business Administration

Lilly Rose English High School
Bangalore
03-2016

Skills

  • Six Sigma certification
  • Project management
  • Quality assurance and audits
  • Root cause analysis
  • Data visualization
  • Analytical thinking
  • Process improvement
  • Risk assessment
  • Compliance monitoring
  • Team leadership
  • Reporting and dashboards
  • Call calibration and feedback
  • Cross-functional coordination
  • Process Design & SOP Creation

Certification

  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Business Analysis

Languages

  • English
  • Hindi
  • Kannada

Timeline

Senior Quality Analyst | SME - Process Excellence

NoBroker Technologies pvt ltd
03.2022 - 08.2025

Quality Analyst

One Point One Solution Pvt Ltd
03.2019 - 03.2022

Bcom - Accounting and Business

Al Ameen College

Some College (No Degree) - Bangalore

Al Ameen PU College

SSLC - Business Administration

Lilly Rose English High School

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MOHAMMED TANVEERUL HAQ