Hari Prasad
Hyderabad
Summary
OTC professional with 9+ years of diligent experience maintaining seamless business operations. Train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Experience setting up new processes with the help of project management, quality management, business, and reporting analysis. Aiming to utilize my critical thinking, creative mindset, strong escalation management, and prioritization skills to achieve the goals of the company.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Carrier Corporation
Hyderabad
01.2021 - Current
- Currently managing a team of 20+ FTEs, overseeing the day-to-day operations of the AR collections department.
- Implemented streamlined collection processes for different transitions, ensuring a smooth transfer of responsibilities.
- Conduct regular team meetings to discuss performance metrics, set goals/targets, and provide ongoing feedback, while also helping the team with training and development.
- Collaborate with cross-functional teams, including finance, sales, project managers, billing, customer master, credit, and AP teams, to address and resolve complex customer issues and disputes.
- Utilize data analytics and reporting tools such as Power BI to monitor team performance, identify trends, and implement strategies to achieve the targets.
- Conducting monthly 1-on-1s, portfolio reviews, tracking performance, assigning monthly workflow planning, upscaling team members for the next role, and completing annual performance reviews and appraisals.
- Prepare weekly reports on AR forecasts for the month, highlighting top-dollar accounts driving the AR.
- Conduct weekly AR reviews with Business Units' onshore finance managers and CFOs to discuss AR progress and expected forecasts for the month. Also, highlighting the pain areas of the month to drive down the past dues before anything goes out of our hands.
- Help the team in updating the process SOP on a timely basis to ensure teams are following the right process steps in the first place, which eventually helps the management during audits/SOX reviews.
- I have been a part of the project team to help simplify the OTC processes in place as we operate from multiple hubs; this approach helped us stay unified in our collection approach and strategy across the hubs.
- Worked collaboratively with our in-house ERP consultant teams to build collection strategies, which helped our teams in setting up automated dunning, e-statements, and advance notifications through SAP systems.
- Provide month-end reports for internal management, including summaries for each month close, with month-on-month and year-on-year comparisons.
- Worked closely with the operations team to identify the pain points and issues on top non-disputed and disputed accounts to collaboratively work with the concerned business team to mitigate the ongoing challenges.
Process Developer
Genpact
Hyderabad
11.2017 - 09.2020
- Ensure an increase in cash collection efficiency by reaching out to customers with delinquent balances.
- Tracking overdue accounts and ensuring regular follow-ups are done for overdue customers via calls and emails to get the accounts current.
- Research and reconcile accounts with open disputes by coordinating with internal departments to resolve any open balances.
- Ensure accurate handling of credit balances in accordance with unidentified payments.
- Escalating to concerned management to resolve any issues and get the account current.
- Assisting with monthly and weekly ad-hoc reporting activities.
- Tracking team activities and preparing a monthly dashboard.
- Training new hires.
- Preparing MOM on weekly meetings.
- Accounts Receivable B2B collections.
CSP
Sitel India
08.2015 - 10.2017
- Interacting with the customers (calls and emails) to obtain payment on the invoices.
- Handling a portfolio of over 500 invoices from 250 to 300 accounts.
- Resolving the issues of customers by coordinating with Sales, Finance, Client Relations, and Cash Applications departments.
- Publishing call data on a daily basis to the team, which also helps the management track performance.
- Handling cancellation credit balances on accounts on a weekly basis for the collection teams (APAC, EMEA, US) to keep the accounts up to date.
Education
MBA - Finance
David Memorial Institute of management
HyderabadB.com -
Jagruthi Degree & P.G College
HyderabadIntermediate -
Wesley Junior College
HyderabadSSC -
Martinet High School
HyderabadSkills
- Accounts receivable management
- Team management
- Stakeholder management
- Conflict management
- Leadership and development
- Process improvements
- Finance reporting
- Financial reconciliation
- Critical thinking and analysis
ERP proficiency:
(Oracle, Salesforce, Akritiv, Highradius, S4 HANA, M3 Lawson, Microsoft Dynamics, SAP / FSCM)
Accomplishments
• Part of Kaizen Event for analyzing Turnbacks and Escapes.
• Received 2 Titans and 2 Bryant awards in Carrier for exceeding Cash Collections Metrics.
• Won 5 Bronze awards in Genpact for exceeding Cash Collections and Delinquency metrics.
• Certified for implementing a lean idea on portfolio preparation.
• Awarded ‘SILVER’ for exceeding performance targets consistently.
• Received Star Performer Award in the first month of production.
• Driven 360+ projects to reduce balances affecting delinquency numbers.
• Received 2 Titans and 2 Bryant awards in Carrier for exceeding Cash Collections Metrics.
• Won 5 Bronze awards in Genpact for exceeding Cash Collections and Delinquency metrics.
• Certified for implementing a lean idea on portfolio preparation.
• Awarded ‘SILVER’ for exceeding performance targets consistently.
• Received Star Performer Award in the first month of production.
• Driven 360+ projects to reduce balances affecting delinquency numbers.
Hobbies and Interests
- Listening to music and singing
- Playing cricket
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: V. Yadagiri
- Date of Birth: 02/18/95
Timeline
Assistant Manager
Carrier Corporation
01.2021 - Current
Process Developer
Genpact
11.2017 - 09.2020
CSP
Sitel India
08.2015 - 10.2017
MBA - Finance
David Memorial Institute of management
B.com -
Jagruthi Degree & P.G College
Intermediate -
Wesley Junior College
SSC -
Martinet High School