Hari Prasath
Ranipet
Summary
Experienced and adaptable manager with extensive expertise in coordinating operations to meet organizational objectives. Skilled in strategic planning and inventory management, and known for effective team leadership and communication. Passionate about driving progress through innovation and leadership, with a strong track record of success in the industry. Proven ability to balance team performance, customer service goals, and business targets. Committed to collaborating with employees to enhance productivity and streamline procedures. A decisive leader with excellent planning and organizational capabilities.
Overview
11
11
years of professional experience
Work History
Manager - Ecommerce Operations
Shoptimize India Private Limited
Chennai
07.2024 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Team Lead - Pricing and Promotion
Shoptimize India Private Limited
Chennai
07.2023 - 07.2024
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Maintained accurate records of employee attendance and task completion times.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Identified opportunities for process improvements, implementing changes when required.
Senior Associate - Ecommerce Specialist
SELLinALL Private Limited
Chennai
05.2019 - 06.2023
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Team Leader - Logistics & Customer Care
MI Lifestyle Marketing Global Private Limited formerly known Rasa Marketing Private Limited
Chennai
01.2014 - 05.2019
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Executive - Logistics
Net Avenue Technologies Pvt Ltd.
Chennai
- 01.2014
- Monitored and tracked shipments, ensuring timely deliveries.
- Prepared documents such as invoices, bills of lading, manifests, packing lists.
- Coordinated trucking schedules between warehouses and customers' locations.
- Maintained accurate records of stock movements in warehouse management systems.
Education
BE (ECE) -
ARULMIGU MEENAKSHI AMMAN COLLEGE OF ENGGNEERING
KANCHIPURAM01.2012
DECE (Diploma) -
BHAKTHAVACHALAM POLYTECHNIC COLLEGE
KANCHIPURAM01.2009
HSCC (XII) -
VICTORIA MAT.HR.SEC.SCHOOL
KANCHIPURAM01.2004
SSLC(X) -
S.S.K.V.MAT.HR.SEC.SCHOOL
KANCHIPURAM01.2002
Skills
- Ability to work under pressure
- Time management
- Presentation skills
- Customer service
- Politeness
- Professionalism
Areas Of Interest
- Operation & Supply Chain Management
- Ecommerce Logistics
- Logistics coordinator
- Ecommerce Operations
- Ecommerce Pricing and Promotions
Personal Information
- Father's Name: D.SRINIVASAN
- Date of Birth: 11/21/86
- Gender: Male
- Marital Status: Married
Dimensionsandquantities
Responsible for internal and external customer satisfaction, employee satisfaction and customer satisfaction, quality service and operations costs and productivity, whilst ensuring compliance with regulations and all relevant Company policies and procedures.
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Languages
English, Tamil, English, Tamil
Computerknowledge
Good in Excel
Good in Word
Timeline
Manager - Ecommerce Operations
Shoptimize India Private Limited
07.2024 - Current
Team Lead - Pricing and Promotion
Shoptimize India Private Limited
07.2023 - 07.2024
Senior Associate - Ecommerce Specialist
SELLinALL Private Limited
05.2019 - 06.2023
Team Leader - Logistics & Customer Care
MI Lifestyle Marketing Global Private Limited formerly known Rasa Marketing Private Limited
01.2014 - 05.2019
Executive - Logistics
Net Avenue Technologies Pvt Ltd.
- 01.2014
BE (ECE) -
ARULMIGU MEENAKSHI AMMAN COLLEGE OF ENGGNEERING
DECE (Diploma) -
BHAKTHAVACHALAM POLYTECHNIC COLLEGE
HSCC (XII) -
VICTORIA MAT.HR.SEC.SCHOOL
SSLC(X) -
S.S.K.V.MAT.HR.SEC.SCHOOL
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