Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hari Prasath S

Hari Prasath S

Summary

Experienced Operational professional with strong organizational and multitasking skills in business operations , Great communicator with excellent time management skills and important ability to perform well in a team and significant ability to remain calm in stressful situations.

Overview

6
6
years of professional experience

Work History

Assistant Manager - Operations

Kotak Life Insurance
11.2021 - 07.2024
  • Engaged proactively with customer handling by understanding their queries and provide them optimal solutions
  • Registering all types of Policy service request and claims received from client and completing it as per TAT
  • Monitored transactions as per RBI and IRDA guidelines
  • New Business processing and Primary underwriting
  • Analyzed and narrowed the risk percentage of the fresh proposals through customer screening
  • Developed and cultivated lucrative strategies to expand sales with existing customer by Service to Sales .
  • Generating leads in CRM.
  • Rich experience in validating end to end banking/insurance processing.
  • Handled branch and customer escalations skillfully.
  • Retention of customers who come to branch for surrender of policy, by means of educating about benefits of long term stay .
  • Facilitated customer satisfaction by executing personal communication and frequent follow- ups

Process Associate - Master Data Management

Capgemini Business Services
07.2018 - 07.2022
  • Query Management- Handling customer queries and solving it through mails.
  • Setting up Customer Master Data
  • Master Data maintenance, Address changes, Updating VAT exemption, Change of VAT number
  • Handling Customer Account creations, changes and Deletion request.
  • Service Delivery in MDM - Timely delivery with quality Exceeding service level agreements set by Clients.
  • In MDM, coaching new team members to deliver and manage everyday tasks and work together as a team
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.

Education

MBA - Finance

St. Joseph's College - Pondicherry University
Trichy , Tamil Nadu
01.2020

Bachelor of Commerce - Accounting And Computer Science

Bishop Heber College - Bharathidasan University
Trichy , Tamil Nadu
01.2018

Skills

  • Interpersonal communication
  • Critical & Analytical Thinking
  • Operational Efficiency
  • Decision Making
  • People Management

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Assistant Manager - Operations

Kotak Life Insurance
11.2021 - 07.2024

Process Associate - Master Data Management

Capgemini Business Services
07.2018 - 07.2022

MBA - Finance

St. Joseph's College - Pondicherry University

Bachelor of Commerce - Accounting And Computer Science

Bishop Heber College - Bharathidasan University

Similar Profiles

CREATE PROFILE
Hari Prasath S