HARI PRASATH S
Chennai
Summary
Dynamic Associate Manager with strong expertise in customer satisfaction, incident management, and operational efficiency at Sutherland Global Services. Passionate about leveraging data to drive smarter business decisions, I am actively building skills in Python, data analysis, and machine learning. Experienced in leading teams and optimizing processes, I aim to transition into data science roles where I can combine my operational knowledge with data-driven insights to solve complex problems and improve outcomes. Committed to continuous learning and applying analytical thinking to real-world challenges.
Overview
12
12
years of professional experience
Work History
Associate Manager
Sutherland Global Services
Chennai
10.2015 - Current
- Managed a team of 15 -18, ensuring task allocation, performance tracking, and goal achievement.
- Facilitated team meetings and performance reviews to drive continuous improvement.
- Acted as liaison between team and leadership to ensure strategic alignment.
- Monitored and effectively managed shrinkage levels to maintain optimal staffing and productivity.
- Improved team stability and reduced hiring costs by maintaining consistent team strength and minimizing turnover.
Process Associate Trainee
ACP billing service
01.2014 - 10.2015
- Learned Medical billing RCM (Charge Entry, Payment Posting etc.).
- Supporting back-end team (AR Callers, Denial Management).
Education
Master of Business Administration -
SRM University
Chennai01.2022
Bachelor - Computer Application
Tamilnadu Open University
Chennai01.2019
Diploma - Computer Engineering
T.J.S Polytechnic College
Chennai01.2014
Skills
Skills
- Team management
- Data analysis
- Microsoft Office Suite (Excel, Word, PowerPoint)
- KPI Monitoring & Reporting
- Employee Mentorship & Coaching
- Attrition Management
- Shrinkage Control
Interest & Learning
- Programming in Python and SQL
- Pandas for data manipulation
- NumPy for numerical analysis
- Matplotlib for data visualization
- Scikit-learn for machine learning
- PyTorch for deep learning
- AWS cloud model deployment
Timeline
Associate Manager
Sutherland Global Services
10.2015 - Current
Process Associate Trainee
ACP billing service
01.2014 - 10.2015
Master of Business Administration -
SRM University
Bachelor - Computer Application
Tamilnadu Open University
Diploma - Computer Engineering
T.J.S Polytechnic College
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