Qualified senior professional with over 18 years of experience in managing back-end operations for banking & Financial services in diverse roles across the organizational hierarchy. Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills. Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature. Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.