Hari Singh
Pune
Summary
Dynamic supply chain leader with a proven track record at Cargill India, enhancing demand-supply planning accuracy and driving operational excellence. Expert in SAP implementation and cross-functional leadership, I successfully improved export contributions and streamlined processes, ensuring high service levels and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
South Asia Supply Planning Lead
Cargill India Private Limited
Pune
11.2020 - Current
- Lead Supply Planning and Sales & Operations Execution (SOE) processes to ensure supply reliability, service excellence, and operational alignment across the business.
- Improved IBP accuracy from 75% to 91% through implementation of structured, data-driven demand-supply balancing methodologies.
- Grew export contribution 5% to 37% by aligning capacity planning with global supply teams and integrated planning processes.
- Established SOE alignment framework to strengthen order fulfillment and service levels by proactively addressing short-term supply risks.
- Maintained on-time, in-full (OTIF) performance at 94% by ensuring timely order processing and delivery coordination.
- Increased key account saliency from 15% to 20% through strategic supply prioritization and disciplined planning.
- Led production planning and scheduling initiatives that improved plant utilization from 78% to 95% and increased Production-to-Plan (P2P) performance from 83% to 90%+.
- Consolidated demand planning across all B2B business segments, enabling a single, aligned demand signal for planning.
- Reduced order processing lead time by driving process standardization and SAP workflow optimization.
Customer Service Specialist
Cargill India Private Limited
Davangere
10.2016 - 10.2020
- Led customer service and order management operations, improving engagement and response times.
- Enhanced customer satisfaction through proactive engagement, structured feedback mechanisms, and regular visits to address concerns.
- Implemented an online complaint management platform with real-time tracking and resolution workflows, improving process efficiency and customer experience.
- Reduced customer complaints by improving delivery performance, automating processes, and coordinating resolution efforts.
- Supported order management transformation initiatives by streamlining approval workflows and eliminating process duplications.
- Executed end-to-end manufacturing operations mapping to reduce lead times and improve operational workflows.
MIS & SAP Implementation
Cargill India Private Limited
Kandla
10.2013 - 09.2016
- Participated in SAP rollout programs across multiple locations, achieving process standardization, compliance, and operational discipline.
- Enabled SAP-based month-end closing and material balancing, implementing process controls that increased overall accuracy.
- Facilitated user training and master data validation, providing ongoing support to drive smooth SAP adoption across teams.
- Oversaw Plant MIS reporting, improving operational and financial decision-making capabilities.
Distribution Planning & Warehouse Management
Cargill India Private Limited
Kandla
01.2005 - 09.2013
- Led warehouse and logistics operations, overseeing inventory control, dispatch planning, weighbridge operations, and billing coordination.
- Automated operational processes and improved material flow management, significantly enhancing warehouse efficiency.
- Established process controls and standardization initiatives, leading to improved dispatch reliability and safety compliance.
- Collaborated with finance and operations to strengthen inventory reconciliation and stock accuracy, ensuring operational alignment.
Warehouse Assistant
Adani Wilmar Limited
Mundra
11.2003 - 01.2005
- Managed finished goods warehouse operations, ensuring inventory accuracy and compliance with documentation standards for timely dispatches.
- Coordinated loading operations and rail-based dispatches, prioritizing adherence to operational safety standards to mitigate risks.
- Supported truck loading and unloading operations to ensure timely delivery of products.
- Operated warehouse equipment to organize inventory efficiently.
- Maintained daily records of incoming and outgoing shipments, supporting inventory tracking and operational efficiency.
Store Supervisor
R.K. Motors
Kandla
07.2000 - 11.2003
- Supervised daily store operations, optimizing staff schedules to align with peak customer demand.
- Trained new employees on customer service and product knowledge, enhancing team capability to assist customers effectively.
- Ensured compliance with safety and inventory management protocols.
- Coordinated material store operations, managing inventory movement and supporting work orders to ensure accurate billing processes.
Education
MBA - Operations & Data Science
SVKM's NMIMS
01-2026
Bachelor of Commerce -
Gujarat University
Skills
- Demand-Supply Planning
- S&OP
- IBP
- Inventory Optimization
- Production scheduling
- Global logistics
- Logistics strategy
- SAP implementation
- End-to-end mapping
- Data analytics
- Operational Excellence
- Change management
- Cross-functional leadership
- Stakeholder Engagement
- Consumer Goods
- B2B
- B2C
Websites
Certification
- Supply Chain Excellence – Rutgers University (Coursera)
- Leverage Data Science for a More Agile Supply Chain – University of California (Coursera)
- Microsoft Power BI Data Analyst – Microsoft (Coursera)
- Supply Chain Digitization: Strategy & Design – IIMA Ahmedabad (Coursera)
- Artificial Intelligence Essentials – IBM (Coursera)
- Accelerate Learning with ChatGPT
Awards
- Outstanding Business Support Award - 2022
- Accelerated Continuous Improvements Award - 2021
- Customer Service Excellence Award - 2018
- Team Quarter Award - Q3 2014-15
- Meridian Achievers Award - 2013 for Successful SAP Roll-out
- Special Note of Appreciation - Q3 2009-10
- Team Quarter Award - Q4 2008-09
- Special Note of Appreciation - Q1 2008-09
- Team Quarter Award - Q3 2007-08
Timeline
South Asia Supply Planning Lead
Cargill India Private Limited
11.2020 - Current
Customer Service Specialist
Cargill India Private Limited
10.2016 - 10.2020
MIS & SAP Implementation
Cargill India Private Limited
10.2013 - 09.2016
Distribution Planning & Warehouse Management
Cargill India Private Limited
01.2005 - 09.2013
Warehouse Assistant
Adani Wilmar Limited
11.2003 - 01.2005
Store Supervisor
R.K. Motors
07.2000 - 11.2003
MBA - Operations & Data Science
SVKM's NMIMS
Bachelor of Commerce -
Gujarat University