Meticulous and dedicated professional with 16 years of expertise in compliance, risk management, and operations. Proven skills in forensic analysis, process documentation, and fraud prevention contribute to ensuring organizational compliance and effectively mitigating risks. Strong commitment to upholding high integrity and regulatory standards drives a focus on continuous improvement and operational excellence. Recognized for the ability to implement strategic initiatives that enhance organizational performance while fostering a culture of accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assist Manager Operations and compliance
Equity capital advisors India Pvt ltd
04.2022 - Current
Oversaw daily analysis of loan and business credit defaulters, actively engaging with sales teams to optimize recovery strategies.
Facilitated sales teams' success by addressing operational escalations within insurance product operations.
Facilitated AML analysis and frequently reported significant risk discoveries to management.
Supervised cybercrime investigations, managing chargeback support and acting as key contact for all risk-related inquiries.
Managed thorough reconciliation of books and ledgers, facilitating prompt finalization of financial records
Created MIS reports and upheld compliance with all applicable regulations.
Contributed to internal and external audits with thorough documentation and well-structured audit trails.
Reacted to notices and defended company position during departmental hearings.
Coordinated with stakeholders to rectify process inefficiencies, optimizing performance through process re-engineering.
Liaised with banking and external regulatory officials to promote uninterrupted business operations.
Developing and enforcing quality systems, documenting workflows, and managing compliance systems vital for functions that include regulatory audits, accreditations, and risk assessments.
Senior Analyst
Novopay Solution Pvt Ltd
08.2019 - 04.2022
Administrative officer
Ace creative learning Pvt ltd
05.2019 - 08.2019
Business development Manager
Ideal Industrial Solutions
02.2017 - 12.2018
Accounts and Admin
Hotel DWARA
02.2016 - 01.2017
Clerk and debits collections
Sri Vinayaka Traders
09.2012 - 01.2016
Team Leader
Hewlett Packard
09.2008 - 08.2012
Education
S.S.L.C - State Board
BMES
Bengaluru
03-2003
Pre-University - HEBA
Vivekananda PU College
Bengaluru
05-2005
Bachelor of Commerce - Accountancy
Vivekananda Degree College
Bengaluru
05-2008
Skills
Strategic planning with precision
Knowledge of industry standards
Adaptive decision-making
Comprehensive risk evaluation
Interpersonal communication
Project execution
Proficient in technology
Critical thinking abilities
Proficient in financial management
Strategic leadership
Analytical decision-making skills
Clear verbal and written communication
Flexibility in changing circumstances
Problem-solving skills
Commitment to ethical standards
Accomplishments
Implementation of 5 Why’s and Fish Bone Analysis for Quality Brain storming analysis.
Proven record of identifying and creating applications or support programs for functional requirements.
KYC process and Operational process Re-engineering.
Multiple Recognitions awards received and Revenue Growth Achievement.
Cost Reduction Initiatives and Team Productivity Excellence
Certification
Certified Risk Management Professional (CRMP)
Certified Information Systems Risk and Compliance Professional (CISRCP)
Certified Regulatory Compliance Manager (CRCM)
Project Management Professional (PMP)
MLIT Personality transformation Course One
Additional Information
Level 1 : IRM Certification.
Languages
English
Kannada
Tamil
Telugu
Hindi
DETAILS OF AREAS OF EXPERTISE
Team Performance and Quality Management: Monitor team performance, identify improvement areas, and implement quality systems to maximize revenue and efficiency. Train and ensure team adherence to quality standards.
Process Re-engineering: Identify and fix process loopholes, enhance quality, productivity, and cost-efficiency, and establish effective process measures.
Reporting and Analysis: Analyse company performance risks, prepare and present monthly MIS reports, and create costing and profitability reports.
Client and Stakeholder Management: Organize weekly calls with clients and managers, act as an interface between management, stakeholders, and third-party agencies, and expand business by adding new stakeholders.
Operations and Logistics: Record income and outcomes of goods, manage billing and payment collections, and maintain high-quality goods. Handle client printing requirements and oversee production and timely delivery.
Financial Management: Arrange daily operational requirements, handle treasury activities, provide financial reports, and manage communications with partner banks, resolving transaction issues.
Customer Service: Manage customer queries, negotiate OTA commissions, maintain customer databases, audit calls, handle escalations, and resolve fraud cases.
Vendor and Partner Coordination: Coordinate with vendors, manage emergency reporting, and arrange transport for students.
Training and Documentation: Create quality manuals, train team members, and handle non-academic activities, ensuring safety and preparing salary statements.
Strategic Planning: Develop strategies to ensure world-class quality services, and prepare for software upgrades through sanity testing.
Bookkeeping & Reconciliation: Reconciled books and ledgers to ensure accurate financial records. Conducted periodic ledger audits to maintain consistency.
Compliance & Statutory Reporting: Managed GST, PT, PF, ESIC, TDS filings and overall statutory compliance. Handled departmental notices and represented during hearings.
Audit & Financial Reporting: Prepared financial statements and audit documentation. Developed risk reports and internal controls for compliance.
MIS & Strategic Reporting: Created MIS reports for CFO and management insights.Coordinated with banks and external officials on financial matters.
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation