HARIKRISHNAN T
Thuthurmattam
Summary
Dynamic Technical Support Engineer with a proven track record at Airtel Xtreme and City Television Network, recognized as Best Performer of 2019 for exceptional Digital HeadEnd maintenance. Expertise in network configuration and diagnostics troubleshooting enhances team collaboration and fosters innovative solutions. Proficient in MS Office, with a strong focus on transforming customer complaints into satisfaction. Career goals include leveraging technical skills to further improve network reliability and customer service excellence.
Overview
7
7
years of professional experience
Work History
Installation Engineer
Airtel Xtreme
Coonoor
06.2022 - Current
- Resolved customer complaints regarding network connections or services provided by the company.
- Assisted in the development of installation plans for new networks and systems.
- Monitored server performance using specialized tools to ensure optimal operation at all times.
- Coordinated with suppliers to ensure quality and timely delivery of mechanical components.
- Developed a streamlined process for resolving customer complaints, reducing resolution time by 30%.
- Reduced system downtime by 20% through proactive diagnostics and troubleshooting.
- Trained junior engineers on network configuration and maintenance best practices.
- Installed and maintained network infrastructure, ensuring seamless service delivery to over 3,000 customers.
Technical Engineer
City Television Network
Coonoor
11.2017 - 06.2022
- Graphical User Interface based work
- Configuring all model ONU/ONT and OLT and Splicing works
- Configuring different types of ENCODERS (Gospell, Willet, SumaVision)
- Configuring different types of IRD and CAM IRD’s
- Handling IP QAM modulator (GOSPELL)
- Gospell PSI/SI server configuration
- Handling CAS (Conditional Access System) setup of GOSPELL and ABV
- To provide the support and supervision, Co-Ordinating and maintenance work of various systems
- Making all FA reports and submitting for our Managers, Preparation of Testing and Troubleshooting Documents for diagnostics
- Attending the Customer meeting in daily basis to explain about the Failures and corrective action implementation & Making the PPT report for the failures and corrective actions
- Responsible for managing Video Network Operation Center – Cable TV (Digital Headend & CAS servers), giving Technical support to Customer care team, SMS team
- Working as the R&D Support Engineer for new development and making modifications in the existing development, if required
- Co-ordinate Diagnostics Team Member and Troubleshoot the failures and Communicate to Production Team
- Best performer of the year 2019 Award for Digital HeadEnd maintenance by M/s
- City Television Network
Education
Bachelor of Engineering - Electronics and Communication
Anna University
01.2017
HSC -
Swami Shivanandha Higher Sec School
Coimbatore01.2013
SSLC -
M.M.B Matric Higher Sec School
Coonoor01.2011
Skills
- Diagnostics Trouble Shooting
- Team Work
- Quick Learner
- MS Office
- Word
- Excel
- PowerPoint
- Network configuration
Accomplishments
Best performer of the year 2019 Award, For Digital Head End maintenance by M/s. City Television Network.
Languages
- Tamil
- English
Areas Of Interest
- Digital Video Broadcasting
- Internet Service Provider Telecommunication
- Testing and Installation Digital head-end
- Optical communication Networking basis
Personal Information
- Father's Name: Thamotharan K.
- Date of Birth: 01/06/96
- Gender: Male
Timeline
Installation Engineer
Airtel Xtreme
06.2022 - Current
Technical Engineer
City Television Network
11.2017 - 06.2022
Bachelor of Engineering - Electronics and Communication
Anna University
HSC -
Swami Shivanandha Higher Sec School
SSLC -
M.M.B Matric Higher Sec School
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