Haribabu G
Hyderabad
Summary
Results-oriented IT professional with 5.5 years of experience, including 3 years as ServiceNow Admin & IRM Consultant and 2.5 years in Cloud Service Line Bench Management. Experienced in ServiceNow ITSM & IRM implementation, risk and compliance automation, platform administration, and resource utilization management. Strong background in governance, risk frameworks, and cloud service operations.
Overview
5
5
years of professional experience
Work History
ServiceNow Admin & IRM Consultant
Vissindia Enterprises Pvt Ltd
Hyderabad
02.2024 - Current
- Administered ServiceNow platform including ITSM & IRM modules.
- Managed Incident, Problem, Change, and Request lifecycle.
- Implemented Integrated Risk Management (IRM) including:
- Created detailed risk registers to identify and prioritize potential risks
- Established policies to ensure compliance with regulations
- Managed audit processes to ensure thorough reviews
- Configured ACLs, roles, and user access controls.
- Developed Business Rules, UI Policies, Client Scripts.
- Designed Service Catalog items with approval workflows.
- Created dashboards and executive risk reports.
Cloud Service Line – Bench Management Analyst
Capgemini Pvt Ltd
Hyderabad
06.2021 - 12.2023
- Managed bench and allocation for 60+ cloud consultants across:
- Monitored billable and non-billable utilization to identify resource allocation needs.
- Conducted weekly utilization reviews with leadership to align staffing strategy.
- Coordinated with Sales for pipeline-based resource allocation.
- Reduced bench aging through proactive consultant deployment to active projects.
- Supported Amazon Web Services projects
- Contributed to ServiceNow practice initiatives
Education
MCA -
Acharya Nagarjuna University
01-2014
Skills
- ITSM (incident, problem, change request) management
- Risk management and compliance
- Access control and role management
- Business rules development
- Client scripting
- UI policy implementation
- Flow design and automation
- Update set management
- Data import sets
- Reporting and dashboards
- Resource planning and allocation
- Capacity forecasting and optimization
- Utilization tracking strategies
- Stakeholder engagement
- Advanced MS Excel skills
- ServiceNow platform expertise
- SLA monitoring and reporting
Timeline
ServiceNow Admin & IRM Consultant
Vissindia Enterprises Pvt Ltd
02.2024 - Current
Cloud Service Line – Bench Management Analyst
Capgemini Pvt Ltd
06.2021 - 12.2023
MCA -
Acharya Nagarjuna University