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Associate Principal Engineer

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Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members from different backgrounds.

- Roblox Studio & Game Development
- Quality Assurance & Testing
- Social Media Management & Content Creation
- UI/UX Design & Level Design

Experienced Service Desk Analyst with nearly four years of hands-on expertise in delivering technical support and troubleshooting across diverse IT environments.
Proficient in incident management using ServiceNow, remote support via TeamViewer, and administration of user accounts and permissions through Azure Active Directory, and on-prem Active
Directory. Skilled in utilizing Microsoft Intune for device management, contributing to smooth, and secure IT operations.
Led company-wide deployment initiatives, including coordinated laptop and iPhone swaps, ensuring minimal disruption and an efficient rollout.
Proactively manage the organization’s telephone system (Billview), and provide support for key business applications such as Enterworks and Genesys Cloud. Regularly collaborate with the application team to resolve issues related to CE and FnO, demonstrating strong cross-functional communication, and problem-solving abilities.
Additionally, I have completed CISCO’s Basic Networking, Introduction to Cybersecurity, and Introduction to Modern AI certifications, further strengthening my foundational knowledge in network infrastructure, threat mitigation, and emerging AI technologies.

Certified Quality Engineering Manager with 15 + years’ experience in IT Industry. Having 10+ years’ experience in Agile Methodologies. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

HARI GOPAL SHARMA

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BPO

Web designing

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Electrician

Bachelor of Computer Applications - Computer Language

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Electrician

Bachelor of Computer Applications - Computer Language

BPO

Web designing

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