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Dynamic Senior Service Desk Analyst at ATOS IT Services, adept at reducing ticket resolution time and enhancing first-call resolution rates. Proven expertise in incident management and remote technical support, coupled with strong communication skills. Committed to continuous improvement and optimizing service desk performance through effective problem analysis and ITIL-based process enhancements.
Professional with substantial experience in IT support, equipped to excel in senior-level role. Demonstrates strong analytical and problem-solving skills, adept at troubleshooting and resolving complex technical issues. Consistently collaborates with team members to enhance service delivery and adapt to evolving needs, ensuring reliable and efficient support. Known for excellent communication, technical expertise, and results-focused approach.
Professional with strong background in IT support, adept at troubleshooting and resolving technical issues efficiently. Demonstrates focus on teamwork and achieving results, adapting seamlessly to changing environments. Skilled in customer service, problem-solving, and technical communication, ensuring reliable support for users. Known for maintaining high standards and delivering impactful results.

Detail-oriented IS Service Desk Analyst skilled in troubleshooting and resolving complex hardware and software issues. Proven ability to enhance customer satisfaction through effective communication and collaboration.

Experienced Service Desk Analyst with nearly four years of hands-on expertise in delivering technical support and troubleshooting across diverse IT environments.
Proficient in incident management using ServiceNow, remote support via TeamViewer, and administration of user accounts and permissions through Azure Active Directory, and on-prem Active
Directory. Skilled in utilizing Microsoft Intune for device management, contributing to smooth, and secure IT operations.
Led company-wide deployment initiatives, including coordinated laptop and iPhone swaps, ensuring minimal disruption and an efficient rollout.
Proactively manage the organization’s telephone system (Billview), and provide support for key business applications such as Enterworks and Genesys Cloud. Regularly collaborate with the application team to resolve issues related to CE and FnO, demonstrating strong cross-functional communication, and problem-solving abilities.
Additionally, I have completed CISCO’s Basic Networking, Introduction to Cybersecurity, and Introduction to Modern AI certifications, further strengthening my foundational knowledge in network infrastructure, threat mitigation, and emerging AI technologies.

Enthusiastic, hardworking and consistent with proven leadership and sincerity. Looking for an organization where I can utilize my skills and knowledge from my academic learning to give my best to the organization.

HARI GOPAL SHARMA

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