Vijayashree Kuppudurai

• Coupa’s business spend management (BSM) platform provides powerful capabilities for everyone in your company, power users, and your suppliers to conduct all of their business spending activities in one place.
• Team size: 30+
• Roles and Responsibilities:
• Handling Core Platform Modules (Application Platform, Search Platform, UX/UI).
• Feature requirement analysis for the epics planned for respective major releases, and provide QE estimation based on the feature size, impact area, and complexity.
• Preparation of the QE allocation plan and feature assignment, considering the following criteria: expertise, QE vs. DEVs' time zone, feature complexity, and size.
• Review the Feature Design document, and share feedback with the PM.
• Preparation of the test strategy and analysis of the cross-module impact areas, Hulk, and migration test requirements.
• Cross-check the story breakdowns, acceptance criteria, and ticket allocation in DEV sprints.
• Test case review and segregate automation scenarios that must be covered in the unit test, controller, and UI feature file.
• Track the sprint board progress, and meet the sprint deliverables.
• Handling the escalated P1S1 customer issues.
• Handling Scrum calls, sprint planning, customer issue analysis, and retrospective meetings.
• System test plan preparation and feature demo for stakeholders.
• Prepare a bug report and assess the implemented feature based on the error discovery rate.
• Track the Team City build, E2E build, and IE build progress.
• Handling all maintenance tickets during the sprint cycle.
• Handling localization and UX projects.
• Performed reviews of software requirements documents prior to release into a production environment.
• Coordinated with external quality auditors during annual audits and assessments.
• Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
• Analyzed quality control test results and provided feedback and interpretation to production management or staff.

TTS Education offers LearnCBSE, a holistic learning experience for grades I to XII covering the specific syllabus of the CBSE Board. Empanelled Agency for CBSE

LearnCBSE’s online system is a CBSE approved solution for the implementation of CBSE within government and private schools under the CBSE accreditation. Our courses are offered through a high impact delivery of learning material is achieved through a combination of in-camera teaching sessions, content created with latest multimedia tools, quizzes that ramp up the level of difficulty with improving performance, evaluations based on actual test materials, on-demand examinations and more.

As a Team member, I was responsible for the following:

• Preparation of Analysis Report for Student Diagnosis on Assessment/Quiz
• Preparation of Test Approach documents for the Integration and System testing to achieve the milestone dates.
• Performing Installation Testing for CAMSLMS/MONITOR OFFLINE release.
• Preparing Test Scenarios and Test Cases for Change Requests and Design Proposals.
• Prepared Feedback Questions Module for LearnCBSE Program.

Max360 Enterprise is a subscriber based application that brings in business management processes all together under one application helping you run the entire business smarter and more efficiently. Max360group was developed using Microsoft technologies and using third party plugins like telerick etc.

As a Team member, I was responsible for the following:

• Client meetings and Analysis of requirements with the Onshore/Offshore team and BAs for test planning and test design.
• Preparation of Test Approach documents for the Integration and System testing to achieve the milestone dates.
• Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
• Provided technical guidance to junior testers by reviewing their work and providing feedback as necessary.

• Website: www.amazon.co.uk
  Job responsibilities includes Handling a 30-member team for assign targets/monitor task/completion of task with Quality metrics/ process adherence.
   Transaction Monitoring.
   To audit the number of emails handled by the CSR on a daily basis
   Handling escalations.
  Record feedback and let the customer service representative know about their areas of improvement.
   Bring in necessary changes to the process and constant updation oftheprocess
   To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about
   Attend call calibration
   To check if the CSR has used the right telephone etiquette, And followed appropriate hold procedures and has a given a proper resolution for the customer’s reques