Summary
Overview
Work History
Education
Skills
Language
Personal Details
Interests and Hobbies
Declaration
Timeline
Generic
Hariharan S

Hariharan S

Bangalore

Summary

Experienced Deputy Manager with in-depth knowledge of Training scheduling, recruitment, and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.

Overview

13
13
years of professional experience

Work History

Deputy Manager- Sourcing Team

Unext Learning Private Limited
09.2022 - 06.2024
  • Scout and identify the SMEs, Influencers, Authors & Instructors in the field of data science & AI globally
  • Lead end-to-end onboarding and training process
  • Orient new mentors prepare them and deliver ongoing feedback & training to ensure they continue to deliver a UNext experience
  • Create and maintain a healthy mentor pipeline to ensure all the delivery targets are met without compromising on the quality of the learning experience for the customers
  • Contribute to transforming the mentor management function
  • Collaborate with Operations, Technology, and SMEs on process planning, system design, and solutions/initiatives to enable long-term success in mentor/guru management
  • Training Delivery Ops expert (Education/Training Services) with 4.5 Years of experience in L&D coordination, Design, Delivery, planning training calendar, training need identification, Training analysis, pre-post program/training evaluation & Support, managing training operations (sourcing instructors, having good trainer database, arranging tech evaluation call b/w client and trainer, trainer T&A) ensuring ROI and productivity
  • Client management, building client relationship

Assistant Manager Guru's community management

Great Learning
02.2019 - 05.2022
  • Scout and identify the SMEs in the field of Artificial Intelligence, Machine Learning & Business Analytics from India
  • Lead end-to-end onboarding and training process
  • Engage with prospects as a Great Learning ambassador and brief them on engagement opportunities
  • Assess prospects on the ability to deliver great learning experience as per the quality standards
  • Orient new mentors, prepare them and deliver ongoing feedback & training to ensure they continue to deliver a Great Learning experience
  • Create and maintain a healthy mentor pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers
  • Forge long term relationships with mentors & gurus to ensure they have a long-term association with Great Learning
  • Collaborate with Operations, Technology and SMEs on process planning, system design and solutions/initiatives to enable long-term success in mentor/guru management

Operations-Analyst

First Advantage Global Operating Centre
06.2017 - 01.2019
  • Initiating a case from end to end verifications
  • To ensure the TAT time is met for every case initiated
  • To ensure quality is in place which in turn builds customer satisfaction
  • Understand the criticality of the process and maintain standard operating procedures
  • To deliver target on time for AU and NZ clients
  • Handling on job training and sharing feedback through regular audits
  • Maintaining Work allocation and central mail box

Analyst -Quality

First Source Solutions / ISGN Pvt Limited
05.2015 - 05.2017
  • Performing Quality Checks, Preparing Daily and Monthly Dashboard
  • Repetitive error analysis Report
  • Conducting the calibration Level-1 and Level-2
  • Conducting Team Hurdles with operations Team on discussing the Top Errors
  • Training the new FTE's on the Quality Checklist and providing Refresh Training on Review of title documents Determination of all open title defects
  • Maintain daily production levels
  • Communicate effectively with internal & external Parties to obtain necessary documentation
  • General understanding and review, of legal recording documents (deeds, satisfactions, judgments, full Reconveyances, corporate documents, trust documents, etc.)

Associate

Altisource
04.2014 - 05.2015
  • Renewal of mortgage Insurance
  • Outbound calls made to Insurance company and requesting the Renewal Status
  • To Ensure the mortgage insurance are renewed with the given TAT

Specialist

Aegis limited
01.2011 - 11.2012
  • Handling Inbound calls for Airline Ticketing Process
  • Ticket Reservation using the Customer credit card points
  • Up selling the Master Credit card

Education

Bachelor of Arts -

Bangalore university
01.2015

PUC -

Pre-University Board
01.2011

SSLC -

Karnataka Board of Public Examination
01.2003

Skills

  • Process and procedure development
  • Cost analysis and savings
  • Recruiting skills
  • Budgeting and finance
  • Schedule oversight
  • Reporting and documenting
  • Employee performance evaluation
  • Team motivation
  • Orientation and training
  • Project management abilities
  • Leadership quality
  • Work effectively with diverse groups of people
  • Employee engagement
  • Customer service and satisfaction

Language

  • English
  • Kannada
  • Tamil
  • Hindi

Personal Details

Address : 185 Munivenkatappa lane A narayanapur Bangalore-16

DOB  : 22/09/1987

Sex   : Male

Martial Status : Married

Interests and Hobbies

Playing Cricket and Travelling

Declaration

I hereby declare that the information provided by me is true to the best of my knowledge & belief.

Timeline

Deputy Manager- Sourcing Team

Unext Learning Private Limited
09.2022 - 06.2024

Assistant Manager Guru's community management

Great Learning
02.2019 - 05.2022

Operations-Analyst

First Advantage Global Operating Centre
06.2017 - 01.2019

Analyst -Quality

First Source Solutions / ISGN Pvt Limited
05.2015 - 05.2017

Associate

Altisource
04.2014 - 05.2015

Specialist

Aegis limited
01.2011 - 11.2012

Bachelor of Arts -

Bangalore university

PUC -

Pre-University Board

SSLC -

Karnataka Board of Public Examination
Hariharan S