Hariharan Subramanian

Healthcare Corporation (Salesforce Service Cloud)

• Implemented and customized Salesforce Service Cloud to streamline case management, product search and product return.
• Configured Email-to-Case and Web-to-Case to automate case creation and routing.
• Developed custom Lightning Web Components (LWC) for providing out-of-the-box functionality for various business requirements
• Leveraged Named Credentials and Custom Metadata to securely store and manage API credentials and configuration settings.
• Developed Apex classes to consume external APIs, process data and integrate with LWC components.
• Wrote comprehensive unit and integration tests for Apex classes and LWC components to ensure code quality and reliability.
• Managed user profiles, roles and permissions to ensure security and data privacy.
• Configured custom objects, fields, page layouts and lightning record pages to meet business requirements.
• Created and maintained apex triggers, flows, approval processes and validation rules to automate tasks and improve efficiency.

Insurance Client (Unqork)

• Data Processing and Visualization: Consumed APIs to compute business values, stored and retrieved data using Schema modules, and implemented search and status filters for policy visualization on dashboard.
• Automation and Reporting: Developed automated batch processing to generate and share CSV files with clients, and created a submission report tool to track file generation and status.
• Document Generation: Designed and implemented transforms to generate policy legal documents.

Application Modernization (Spring boot framework)

• Designed and developed REST APIs using Spring Boot framework to expose data and functionality to frontend applications.
• Wrote native SQL queries within Spring Boot APIs to optimize database interactions.
• Implemented robust unit testing frameworks (JUnit 4/5) to ensure code quality and reliability.
• Utilized Splunk for log analysis and troubleshooting, optimizing application performance.