HARIHARAN VIJAYAKUMAR
Logistics & Supply-chain Management
Chennai,Tamilnadu
Summary
Versatile Senior Manager specializing in Logistics and Supply chain Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Manager
Catbus Infolabs PVT LTD - Blowhorn
Chennai, Tamilandu
02.2021 - Current
- Monitored Overall Tamilnadu performance in terms of Revenue generation, Customer Escalation, Deployment of vehicle, Payment Collection from Customers and Driver payment processing.
- Managed Larger customer accounts like Flipkart, Delhivery and have grown business from 50Lakh per month to 1.3Crore revenue.
- Developed business growth by starting hyperlocal deliveries and deployed riders for major customers like Taj hotels, Tata Croma, Apollo Pharmacies and many other F&V delivery companies.
- Implemented new feature to our Tech which have made us stop revenue leakage.
- Handled 500+ trips on fixed basis each day and 150+ Trips On-demand request.
- Collaborated with Vendors and Transport owner to have seamless operation during our critical times when we had ran out of funding.
- Developed Business to Andaman and Kerala.
- Have Increased overall revenue 3X during BBD Sales by Flipkart and Amazon.
- Handled team of 20+ Contract employees, 15+ Associates and 4+Operation managers
- Motivated employees and achieved 100% driver tech adoption.
Zonal Manager
63 Ideas Infolabs Pvt. Ltd. - Ninjacart
Chennai, Tamilnadu
01.2020 - 02.2021
- Handling operation of Chennai Zone/Area with 111 hubs with team size 150+executives and Cluster managers and 150+skilled labors.
- Assessing key metrics on daily basis and ensuring shipment are delivered 95% ontime with less than 3% returns.
- Have scaled city from 60ton/day to 200ton/day with same performance followed and broke all obstacles.
- During COVID-19 had supported to scale up from 1 city Chennai to 17 satellite cities operational around tamilnadu.
- Have hired 50 executives during pandemic and ensure running business by providing all safety equipment.
- Have implemented new initiatives for cash deposition through which have made zero mismatches.
Area Business Manager
OYO Hotels And Homes Pvt. Ltd.
Chennai, Tamilnadu
01.2019 - 12.2019
- Handling operations of Leisure market in Tamilnadu, with over 25+ Hotel Partners
Managing NPS of 55+ and Fulfillment rate of 99% - To ensure cost per room is maintained with efficient planning of resources and supplies.
- Account management to control churn and retention.
- Improved NPS by 10 points in 60 days, fastest turn-around.
- Reduced Churn from 2pc to 1pc with effective problem solving and reduced TAT in handling partner queries.
Operations Manager
Rivigo Services Pvt. Ltd
Chennai, Tamilnadu
02.2016 - 01.2019
- Handling operations of Tamilnadu and Andhra pradesh states. Reporting to Regional head of Operations
- Assessing key metrics on daily basis and ensuring 85% + SLA by having sectional TAT under control.
- To ensure driver/mileage/toll-non toll cost under control.
- Have made TN - AP border and TN - KA border as "Zero" by cutting monthly payment of 1lakh per month which was saved 12lakhs annually for organization.
- Identified alternate routes for faster deliveries and reduced cost by 30% and liaising with Govt officials to ensure smooth transportation across border.(TN, AP, KA, KL)
- Built network with 450+ drivers in 7 different hubs across Tamilnadu and Andhra in span of 6 months.
Assistant Manager
Grofers India Pvt. Ltd.
Chennai, Tamilnadu
06.2015 - 02.2016
- Handled 5 hub supervisors and fleet of 500 delivery executives to handle end-to-end operations from order processing to last mile delivery.
- Working on key metrics like SLA, TAT and Cost per Order
- Planning and forecasting demand and increasing manpower as required
- Handling various verticals like warehouse, fulfillment, customer experience
- Increased ON time deliveries from 60% to 91% which is directly proportional to customer satisfaction
- Reduced Order cancellation rate from 10% to 3% by increasing fill rate.
Education
Bachelor of Engineering - Electronics And Instrumentation
Jeppiaar Engineering College
Chennai 07.2011 - 06.2015
Skills
Leadership
Planning
Building Effective Relationships
Research
Creativity
Microsoft Excel
Customer Service
Listening
Logistics operations management
Negotiation
Staff Management
Business Development
Financial Management
Timeline
Senior Manager
Catbus Infolabs PVT LTD - Blowhorn
02.2021 - Current
Zonal Manager
63 Ideas Infolabs Pvt. Ltd. - Ninjacart
01.2020 - 02.2021
Area Business Manager
OYO Hotels And Homes Pvt. Ltd.
01.2019 - 12.2019
Operations Manager
Rivigo Services Pvt. Ltd
02.2016 - 01.2019
Assistant Manager
Grofers India Pvt. Ltd.
06.2015 - 02.2016
Bachelor of Engineering - Electronics And Instrumentation
Jeppiaar Engineering College
07.2011 - 06.2015