Microsoft office suite
Hariharasudhan S
Customer Service Analyst
Chennai
Summary
Dedicated Customer service analyst with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cxqo Associate(Customer Service Analyst)
Amazon Development Center
Chennai
08.2022 - 11.2023
- Monitored performance metrics to ensure consistent quality of services provided, identifying trends and recommending improvements as needed.
- Managed multiple concurrent projects, effectively prioritizing tasks based on deadline requirements and resource availability.
- Developed custom algorithms for efficient data analysis, resulting in improved performance of machine learning models.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
Customer Service Associate(Us Mortgage)
First Source Limited
Chennai
08.2020 - 02.2022
- Responded to customer calls and emails to answer questions about products and services.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Fielded customer complaints and provided solutions.
- Assisted customers with completing loan applications and other paperwork.
Education
Bsc - Computer Science
Srm University
Chennai, Tamilnadu 07.2016 - 07.2019
Msc - Computer Science
Srm University
Chennai, Tamilnadu 08.2020 - 06.2022
Skills
Business management
Administrative Support
Mail Management
Customer Service
Software Knowledge
Quality Control
Software
Interests
Volleyball
Learning new things
Timeline
Cxqo Associate(Customer Service Analyst)
Amazon Development Center
08.2022 - 11.2023
Customer Service Associate(Us Mortgage)
First Source Limited
08.2020 - 02.2022
Msc - Computer Science
Srm University
08.2020 - 06.2022
Bsc - Computer Science
Srm University
07.2016 - 07.2019