HARI K

Client: Halliburton (Oil and Gas)
Account: Order Management and Invoicing (In HDF-Halliburton software & SAP)

• "Sales Order Management" of Drill Bits and Services related to Oil and Gas Industry.
• Knowledge in "Order Management, Supply Chain Management, Payment processing, Order to Cash, Billing and Accruals".
• Preparing and publishing of reports extracting from SAP and SFDC to Excel sheet
• Perform Price/ Delivery of Services, Stock availability; Order Entry, Validation, Scheduling, Rescheduling, Billing and Cancellations per T&C’s.
• And acting as first point of contact for requesters, while ensuring timely resolving of their concern.
• Coordinate with internal team and field engineers and monitor status of Job
• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Client: Honeywell Aerospace

• Order and quote creation using SAP (SCM - Order Management) for Americas, 'EMEA and APAC region'
• Handling Escalations raised by Internal Team and clients.
• Handling large volume of orders transmitted via Electronic Data Interface, email for manual order entry.
• And acting as first point of contact for Customers, while ensuring timely resolving of their concern
• Dealing with Logistics regarding shipments.
• Handle customer complaints and queries.
• Coordinate with sales department and monitor stock status
• Regularly updating status of purchase orders to customers and ensure that have arrived at their destination
• Collect customer information, including payment options, and record for future reference.
• Coordinate with customer and/or internal team for any missing information to avoid deviation from the business agreements; hence, maintain industry standards.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.