Results-driven Senior Digital Operations Analyst at JCPenney with expertise in data interpretation and cross-functional teamwork. Spearheaded process automation initiatives, enhancing operational efficiency and boosting customer satisfaction. Proven track record in delivering strategic insights through analytical reporting, optimizing project execution, and fostering collaboration among stakeholders to achieve shared goals.
Hi, I’m
Harika P
Senior Digital Operations Analyst
Bangalore
Summary
Overview
8
years of professional experience
Work History
JCPenney
Senior Digital Operations Analyst
08.2020 - Current
Job overview
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Optimized operational efficiency by analyzing and streamlining processes.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Assessed operational performance to identify areas for improvement.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
Hudson's Bay
Merchandising Administrator
08.2018 - 04.2020
Job overview
- Delivered luxury merchandise assortments for Saks Fifth Avenue and Saks Off Fifth to US, Online, and Canada stores (Shoes and Men's). Managed Purchase Orders, Item Master Data, and collaborated with Buying Offices, Planners, and vendors. Handled ad-hoc processes like RTVs, POS offers, merchandise transfers, price changes, and order confirmations.
- Managed Purchase Orders and strategically allocated inventory for both stores and e-commerce platforms to optimize stock levels and meet demand.
Target
Pricing & Promotions
09.2017 - 07.2018
Job overview
- Conducted competitive analysis to offer optimal pricing by mapping items using NEWTON'S tool and collected data on competitors' pricing and promotions through primary and secondary research techniques. Updated monthly mapping and auditing trends, and enhanced Quality Analysis reports for improved search process understanding for each POD.
- Monitored market trends and competitor activity, helping inform strategic decisions on pricing and promotions.
Education
Vijayanagara Sri Krishnadevaraya University Bellary, India
Bachelor of Commerce from Taxation
04.2001
University Overview
Skills
Data interpretation
Timeline
Senior Digital Operations Analyst
JCPenney
08.2020 - Current
Merchandising Administrator
Hudson's Bay
08.2018 - 04.2020
Pricing & Promotions
Target
09.2017 - 07.2018
Vijayanagara Sri Krishnadevaraya University
Bachelor of Commerce from Taxation
04.2001
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