Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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PRAGYA SINHA

Dhanbad

Summary

Senior operational analyst with two years experince in customer service, seeking a position in which my communication skills with my problem solving skills can be useful in serving customers. Capable of handling multiple task in a fast paced environment.

Overview

2
2
years of professional experience

Work History

SENIOR OPERATIONS ANALYST

NATWEST GROUP
Chennai
09.2019 - 09.2021
  • Handled customer queries and complaints over live chat and secure messaging for personal banking customers for NatWest Group, RBS Bank, Isle of Man.
  • I received training in the credit cards department and the chargebacks team to help enhance customer satisfaction while delivering exceptional performance for all three departments.
  • Evaluated existing business procedures and developed new solutions to enhance productivity.
  • I got promoted to senior analyst, where I handled and trained a team for personal banking as a subject matter expert, while maintaining my own KPIs to meet the business requirements.

Education

BBA - Business Administration

SRM UNIVERSITY KATTANKULATHUR
Chennai
04-2019

Skills

  • Customer relationship management
  • Back office
  • Cloud 9
  • Microsoft Office
  • Attention to detail
  • Problem solving
  • Complaint handling
  • Data interpretation

Hobbies and Interests

  • Reading
  • Dancing
  • Playing Badminton and Chess

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

SENIOR OPERATIONS ANALYST

NATWEST GROUP
09.2019 - 09.2021

BBA - Business Administration

SRM UNIVERSITY KATTANKULATHUR

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PRAGYA SINHA