PIYUSH MIGLANI

As an E-commerce Senior Operations Analyst, I oversee the full lifecycle of product management and order fulfillment, ensuring a seamless experience for both our vendors and customers. My core responsibilities include:

Product and Catalog Management: I am responsible for the end-to-end process of listing products on the website. This involves updating existing product information and creating new product listings, including detailed descriptions, high-quality images, and accurate pricing. I also manage the overall product catalog, ensuring it is well-organized and easy for customers to navigate.

Vendor Relations and Onboarding: I actively seek and onboard new faculties (vendors) to expand our product offerings. This includes building relationships and negotiating partnerships to list their products on our platform. I manage the communication and technical integration to ensure their products are successfully added to our catalog.

Order Processing and Fulfillment: I handle all aspects of the order processing workflow. This includes receiving and managing incoming customer orders and then placing those orders on our faculty's (vendor's) portals. I am responsible for ensuring timely and accurate order fulfillment from the vendor to the customer.

Operational Efficiency: I continuously work to streamline our operational processes, from product cataloging to order placement, to improve efficiency and accuracy. I also act as a key point of contact between different internal teams and our external partners, ensuring smooth collaboration and communication.

• Company Overview: Naukri.com
• Handling back office operations to ensure smooth functioning of day-to-day activities.
• Conducting process training for new and existing team members to ensure adherence to quality standards.
• Implementing quality control measures to monitor and improve operational performance.
• Identifying performance improvement opportunities.
• Oversee quality assurance processes to maintain high levels of customer satisfaction.
• Managing escalations and resolving issues in a timely manner.
• Ensuring compliance with SLAs and other operational guidelines.
• Conducting regular process inspections to identify areas for improvement.
• Naukri.com

• Company Overview: E-commerce Website
• Handle operations for the website, ensuring all content is uploaded accurately and in a timely manner.
• Resolve customer inquiries and complaints promptly and professionally.
• Process sale orders and transfer them to the packaging team for shipment.
• Provide regular updates to customers about new and upcoming articles on the website.
• Anticipate and make recommendations for customer needs to improve overall customer satisfaction.
• Collaborate with the content team to ensure all content meets quality standards and is aligned with the company's goals.
• Monitor website performance and make recommendations for improvements.
• Stay up-to-date with industry trends and best practices.
• E-commerce Website