HARIKARAN P M
Chennai
Summary
Proactive Banking Operations offering 5 + years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
5
5
years of professional experience
Work History
Banking Advisory Analyst
Accenture Solution India Pvt ltd
Chennai
03.2021 - Current
- Specialized in Fraud and Merchant Dispute, managed tasks such as Chargeback, Representment, Stop payments, ATM Claims, and Compliance and Arbitration.
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.
- Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.
- Managed client relations training to encourage high prospect-to-client conversion ratios and frequent referrals from past clients.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Oversaw daily workloads and workflow for smooth operations.
- Assisted in developing strategies for improving tracking accuracy, efficiency and overall performance.
Risk Analyst
HDB FINANCIAL SERVICES PVT LTD
Chennai
11.2018 - 02.2021
- Analyzed suspicious transaction patterns to detect any fraudulent activities.
- Conducted comprehensive due diligence checks on customers' accounts to ensure compliance with AML regulations.
- Utilized various software tools to monitor transactions within the banking system.
- Conducted Realtime monitoring of POS, ATM, and CNP through PRM, VRM, and Master Card System Authentication.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Recognized by management for providing exceptional customer service.
- Monitored incoming funds from customers for accuracy and timeliness.
- Received and recorded cash, checks and transfers.
- Maintained organized records of all information and material pertinent to open investigations.
- Monitored, tracked, and reported on the status of all ATM machines in assigned area.
- Used networking basics, knowledge of communication protocols and expertise in multiple ATM platforms to handle wide-ranging calls.
Education
B.Tech/B.E. - Electronics and Instrumentation Engineering
Dr Mahalingam College of Engineering And Technology
Pollachi01.2016
Higher Secondary -
Central Higher Secondary School
Pollachi01.2012
SSLC -
Central Higher Secondary School
Pollachi01.2010
Skills
SME Banking Advisory Analyst Risk Analyst Transaction Monitoring Analyst Compliance Analyst Senior Associate Fraud management Dispute ManagementPassionate Risk Analyst Data Enthusiast Client Relationship Management Problem-Solving Critical Thinking Banking Operations Pivot TablesSQL Understanding Fraud Assessment
Roles and responsibilities
- Maintaining huddle board for more than 70 members on daily basis.
- Sharing Error report to team on daily basis.
- Collecting RCA for all errors received from team members.
- Taking process Training to freshers.
- Attending client calls on every week regarding error discussion.
- Preparing BE documents like 3*3,Control chart, factory model on everyday.
- Providing process related improvement ideas to the team.
- Scheduling Cab rooster for whole team on weekly basis. Connect with transport team regarding any issues faced by team members.
- Creating Shift plan and other tracker managements.
Timeline
Banking Advisory Analyst
Accenture Solution India Pvt ltd
03.2021 - Current
Risk Analyst
HDB FINANCIAL SERVICES PVT LTD
11.2018 - 02.2021
B.Tech/B.E. - Electronics and Instrumentation Engineering
Dr Mahalingam College of Engineering And Technology
Higher Secondary -
Central Higher Secondary School
SSLC -
Central Higher Secondary School