Hari Kiran Pujari

Delivered high-quality client support by reviewing and resolving sensitive trust and safety cases in alignment with client policies and SLAs.

• Served as a frontline support representative for client platforms, ensuring a safe, compliant, and reliable user experience
• Handled high-volume case queues with strong accuracy while consistently meeting quality and productivity benchmarks
• Exercised sound client-centric judgment in assessing risk, policy violations, and complex edge cases
• Prepared and maintained Standard Operating Procedures (SOPs) to document workflows, policy updates, and best practices
• Developed and delivered presentations for internal teams and stakeholders to support process updates, training, and client reviews
• Maintained clear and detailed case documentation to support audits, reporting, and client transparency
• Adapted quickly to evolving client requirements, policy changes, and operational processes
• Ensured strict adherence to data privacy, confidentiality, and information security standards
• Collaborated cross-functionally to drive process improvements and enhance overall client satisfactionIf you want this shorter (6–7 bullets), more leadership-focused, or customized for a specific job description, just share the role you’re targeting and I’ll tailor it exactly

• Supported banking and financial services clients by managing dealer onboarding and enrollment processes in compliance with regulatory and internal policies
• Reviewed, verified, and validated dealer documentation including KYC, contracts, and banking details to ensure accuracy and completeness
• Coordinated with dealers and internal banking teams to resolve enrollment issues, account discrepancies, and service requests
• Delivered high-quality servicing support by responding to dealer inquiries and ensuring timely resolution within defined SLAs
• Maintained and updated dealer records in banking systems with strict adherence to data accuracy and confidentiality standards
• Ensured compliance with AML, KYC, and risk control guidelines throughout the enrollment lifecycle
• Prepared reports and maintained documentation to support audits, compliance checks, and operational reviews
• Adapted to changing banking procedures, system updates, and policy requirements in a fast-paced environment
• Collaborated with cross-functional teams to improve enrollment efficiency, and enhance dealer and client satisfaction.
• Handled high-volume enrollment requests while maintaining quality benchmarks
• Supported process improvements and SOP updates for enrollment workflows