HARI KIRAN CHIRALA
Technical Manager
Bengaluru
Summary
Accomplished professional with over 17 years of experience in application design, development, and administration, specializing in a diverse range of Siebel eBusiness applications. Currently serving as a consultant for a European networking organization, managing all facets of mission-critical engineering support operations. Proven track record in executing strategic, cross-functional technology projects and delivering successful end-to-end implementations of Siebel CRM applications. Expertise includes navigating complex corporate environments and integrating cross-functional technology solutions while adhering to ITIL and ITSM frameworks, with a strong ability to collaborate effectively with multilingual clients in both onshore and offshore settings.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Consultant
COLT Technologies
04.2017 - Current
- Working with COLT Technologies as consultant from April 17 to Till Date
Senior Tech Lead & Consultant
Colt Technology Services
04.2017 - Current
- As Technical Lead Administrator:
- Managing Siebel Production & Non-Production Environnements
- Planning and manage the Siebel Deployments
- Handling Support Tickets & Involving in Development Activities
- Supporting Different Integrated teams Like WebMethods , Netcool, XTRAC etc..
- Performance Review/Analysis/suggestions for the Siebel application & systems
- Resolving Priority issues/requests raised by testers and developers through trackers (Tickets).
- As SME :
- Executed Multiple Projects Like Siebel Upgrade to IP 22, Datacenter Migration , Server Recovery,SalesForce Sales Go Live , Data Migrations from Ex-Lumen EMEA to COLT Etc..t
- Leading Siebel & SF streams for IT Operations
- Ensure System Stability & Availability for a Mission Critical Application
- Running the Project Delivery & Support Review Calls within the Team and with Leadership, Business Partners
- To manage and mentor the IT support team.
- Supporting 24/7 for the Siebel production & Salesforce systems including OnCall to handle critical situations
- Planning and Executing Releases , Data Activities & other Critical system Fixes ( Through CRB Board Meetings)
- Currently working as Consultant for Europe’s Leading Networking Organization. Siebel is Critical and integral part of Organization assisting sales, Services, Networking, Change Management and HR Modules
Supervisor IT
ThermoFisher Scientific
06.2014 - 03.2017
- Working with ThermoFisher Scientific as Supervisor IT from Jun 14 to March 17
Supervisor IT - Technology Management
ThermoFisher Scientific
06.2012 - 03.2017
- As Support Lead:
- Successfully Worked and Delivered multiple Projects like Enterprise IE 11 Upgrade, Service Now Implementation, Siebel Data Center Movement
- Running the Project Delivery & Support Review Calls within the Team and with Leadership, Business Partners
- Working on Team Transition to support SFDC Applications
- Supporting 24/7 for Siebel production systems including On Call to handle critical situations
- Supporting User base across the globe for Non-Siebel Applications like MCRM(iOS APP), Mobility, Oracle On-demand
- Performance Review/Analysis/suggestions for the Siebel application & systems
- Planning and Executing Releases , Data Activities & other Critical system Fixes ( Through CRB Board Meetings)
- As Lead Application Admin:
- Managing Siebel Production & Non-Production Environnements
- Patch Upgrades for 8.1.1.0 to 8.1.1.3 , 8.1.1.9
- Administering and support Mobility for SIEBEL CRM on IPAD
- Supporting Different Integrated teams Like BIP, SQL Integration, Mobility Integration etc..
- Implementing and supporting Siebel features like Admin Notification, Diagnostic Tool etc
- Performance Review/Analysis/suggestions for the Siebel application & systems
- Coordinating with Siebel support in fixing critical Product issues and upgrades.
- Resolving Priority issues/requests raised by testers and developers through trackers (Tickets).
- Assisted a Bio Technology Organization in their strategic Global CRM initiatives from India Technology Development Center in the capacity of Supervisor IT with key focus on specific core capabilities associated with developing, supporting and advising on technology-enabled transformation programs:
Senior Consultant
Deloitte Consulting India Pvt. Ltd.
08.2013 - 06.2014
- Worked with Deloitte Consulting India Pvt. Ltd. , Bangalore( For ThermoFisher Scientific) as Senior Consultant from Aug 13 to June 14
Team Leader
Tecnics Integration solutions
06.2012 - 08.2013
- Worked for Tecnics Integration solutions , (For ThermoFisher Scientific ) Hyderabad as Team Leader from June 12 to Aug 13
Senior Consultant
Capgemini India Pvt.Ltd
04.2010 - 05.2012
- Worked for Capgemini India Pvt.Ltd, Bangalore as a Senior Consultant from April 10 to May 12
Tele2 -Sweden
04.2010 - 05.2012
- Managing Siebel Production & Non-Production Environnements
- Managing deployments of daily, weekly Builds and resolving any issues faced within SLA limits.
- Manning Deployment team ; Coordinating different teams in project including client & other service providers
- Troubleshooting Siebel servers and components.
- Performance tuning of Siebel servers and components.
- Planning and executing required upgrades to match with the functional requirements.
- Coordinating with Siebel support in fixing critical Product issues and upgrades.
- Resolving Priority issues/requests raised by testers and developers through trackers (Tickets).
- Setting up developer's machines for Siebel Remote which includes Generating local DB templates, extracts, and machine configuration.
- Tele2 is one of Europe's leading alternative telecom operators with 25.4 million customers in 11 countries; Tele2 offers price-leading and good quality communication services. Ever since Tele2 was founded in 1993, they have been tough challengers to incumbents and other established providers. Tele2 offers mobile services, fixed broadband and telephony, data network services, cable TV and content services
- Tele2 Uses Siebel eCommunications to accomplish the CRM services
AstraZeneca- Canada
07.2007 - 04.2010
- Roles & Responsibilities
- Ad Hoc Requests:
- Ad Hoc Requests are the Services that directly support and enable the implementation of organization's strategic and tactical business programs for In-Scope Applications, their enhancements, Interfaces, and Databases.
- Production Incidents/ Production Monitoring / Administration:
- Analyzing and resolving the Production Incidents / Production Monitoring (Tickets) adhering to SLA’s
- Siebel Installations, Upgrades, Applying patches & Repository Migrations
- Monitoring Siebel components & Remote Administration
- Siebel server management, User Administration, local database extracts
- Maintenance of LOV’s, responsibilities, Handling Interfaces that interact with Siebel data
- Application Enhancements:
- Interacting with business users and conducting impact analysis of a proposed change, modification, extension or other enhancement to an In-Scope Application
- Assessing the work effort required delivering the application enhancements
- Designing, developing and implementing the application enhancements in organizations technical environment
- Validation testing
- Providing technical documentation regarding the development and use of the application enhancements
- AstraZeneca is one of the world's leading pharmaceutical companies, with a broad range of medicines designed to fight disease in important areas of healthcare. It is active in over 100 countries with growing presence in important emerging markets; a corporate office in London UK; major R&D sites in Sweden, the UK, and the US.It has 27 manufacturing sites in 19 countries.This project is done for Canada; it’s a Sales Force Automation (SFA) application
Senior Software Engineer
Accenture Services Pvt. Ltd
06.2007 - 04.2010
- Worked for Accenture Services Pvt. Ltd, Bangalore as a Senior Software Engineer from June 07 to Apr 10
Education
Bachelor of Technology - CS & IT
JNTU
HyderabadSkills
CRM: Siebel eCommunications( IP 22, IP15 & 81) ,Siebel eMedical ,ePharma & Call Center (77 & 78) Oracle CRM On-demand( Siebel On demand ) Salesforce Sales Administration
Operating Systems: Windows Family, UNIX & Linux
Programming Languages: C, C, Java and JavaScript
Certification
Siebel Core Consultancy Certified (7.7) since DEC'07
Timeline
Consultant
COLT Technologies
04.2017 - Current
Senior Tech Lead & Consultant
Colt Technology Services
04.2017 - Current
Supervisor IT
ThermoFisher Scientific
06.2014 - 03.2017
Senior Consultant
Deloitte Consulting India Pvt. Ltd.
08.2013 - 06.2014
Supervisor IT - Technology Management
ThermoFisher Scientific
06.2012 - 03.2017
Team Leader
Tecnics Integration solutions
06.2012 - 08.2013
Senior Consultant
Capgemini India Pvt.Ltd
04.2010 - 05.2012
Tele2 -Sweden
04.2010 - 05.2012
AstraZeneca- Canada
07.2007 - 04.2010
Senior Software Engineer
Accenture Services Pvt. Ltd
06.2007 - 04.2010
Bachelor of Technology - CS & IT
JNTU