Summary
Overview
Work History
Education
Skills
Languages
Courses Workshops Attended
Project Achievements
Place
Personal Information
Disclaimer
Work Preference
Timeline
Generic

Palanisamy Vaiyapuri

CRM Manager(Salesforce/Siebel)
Bangalore

Summary

To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and steady paced professional growth firm.

Overview

21
21
years of professional experience

Work History

CRM Manager – Information Technology

First Advantage Pvt Ltd.
Bangalore
12.2015 - Current
  • Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
  • Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
  • Analyzed customer behavior to identify trends and optimize CRM process and increased revenue growth.
  • Evaluated the effectiveness of CRM development process in Siebel/Salesforce and CPQ product.

SSM – Senior Software Engineer

Oracle India Pvt Ltd.
Bangalore
09.2014 - 12.2015
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.

Advisory Consultant

IBM India PVT.
Bangalore
01.2012 - 09.2014
  • Evaluated complex challenges faced by clients, developing customized strategies for effective resolution.
  • Identified complex operational business deficiencies and facilitated development of creative solutions involving workflow procedures and new technologies to facilitate long-term strategic plans.
  • Spearheaded initiatives to improve internal team collaboration, ultimately enhancing overall service quality provided to clients.
  • Managed multiple projects simultaneously while maintaining strict deadlines and ensuring high-quality deliverables.
  • Collaborated with peers across organizational levels, redesigning and implementing end-to-end activities impacting treasury operations.
  • Implemented data-driven solutions, resulting in improved decision-making capabilities for clients.

Consultant

Capgemini India Pvt.
Bangalore
10.2010 - 01.2012
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
  • Developed effective improvement plans in alignment with goals and specifications.

Functional Analyst

TATA Technologies Ltd.
Pune
07.2007 - 10.2010
  • Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
  • Improved system efficiency by identifying and resolving functional discrepancies in software applications.
  • Validated business intelligence reports within test environment to troubleshoot production issues.
  • Drafted maps, data dictionaries, user manuals and spec listings to provide foundational resources.
  • Provided expert guidance to junior team members, fostering professional growth and skill development.
  • Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
  • Ensured consistent system performance with proactive monitoring, maintenance, and timely upgrades as needed.
  • Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
  • Reviewed and tested plans and criteria to meet functional and technical requirements.
  • Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
  • Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
  • Evaluated emerging technologies for potential application in meeting business objectives while remaining aligned with industry best practices.

Siebel Configurator

Ford Information Technology Service (Future Focus Infotech Pvt Ltd)
Chennai
08.2006 - 12.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Developer

PSP Technologies
05.2005 - 06.2026
  • Designed customized solutions for proposals to potential customers.
  • Debugged complex software issues, leading to a more stable product release.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Tested functional compliance of company products.
  • Built databases and table structures for web applications.
  • Tested and deployed scalable and highly available software products.

Education

M.B.A - Project Management

Alagappa University
01.2011

MS - Information Technology

Kongu College of Arts and Science

B.Sc. - Computer Science

Kongu College of Arts and Science

Skills

  • CRM: Siebel 703
  • Siebel 753
  • Siebel 77
  • Siebel 8X
  • Siebel 81X
  • Salesforce
  • Siebel Configuration
  • Siebel order Management
  • Pricing
  • Assignment Manager
  • Web Service
  • SAP Integration
  • Knowledge of EIM
  • Actuate Reports
  • BIP
  • Task UI
  • Proposal Template
  • Open UI
  • Email Response
  • Siebel Functional: Telecom
  • Pre-Sales
  • Post Sales
  • Service
  • Siebel Application: Siebel eCommunication
  • Siebel Automotive Application
  • Siebel Dealer Application
  • Siebel CallCenter Application
  • Siebel eCustomer Application
  • Siebel Sales Application
  • Siebel Financial
  • Languages: eScript
  • Operating Systems: Windows 95/98/ NT/XP
  • Databases: Oracle 11i
  • Oracle 9i
  • SQL Server 2000
  • PL/SQL
  • GUI Tools: Visual Basic 60
  • Reports: Actuate Reports
  • Crystal Report
  • Data Report

Languages

English
Tamil

Courses Workshops Attended

  • 2018-01-01, ITIL Foundation Certification, First Advantage, Bangalore, Karnataka, India
  • 2016-01-01, Oracle CPQ, First Advantage, Bangalore, Karnataka, India
  • 2015-01-01, Siebel Customer Order Management Workshop (COM), Oracle India Pvt Ltd, Bangalore, Karnataka, India
  • 2013-01-01, Siebel Loyalty, IBM India Pvt Ltd, Bangalore, Karnataka, India
  • 2011-01-01, Teradata version 13.0, Capgemini India Pvt Ltd, Bangalore, Karnataka, India
  • 2010-01-01, BIP Workshop (Web Conference), Oracle Singapore, Thane, Maharashtra, India
  • 2008-01-01, Siebel Global Deployment Workshop (Web Conference), Oracle Singapore, Thane, Maharashtra, India
  • 2007-01-01, Oracle Identity Manager (Design Console), Oracle University, Thane, Maharashtra, India
  • 2007-01-01, Communication Skills, Hero Mindmine, Pune, Maharashtra, India
  • 2007-01-01, Siebel Customer Order Management Workshop (COM), TATA Technologies, Thane, Maharashtra, India
  • 2007-01-01, Siebel Workflow, SAP Integration, EAI, TATA Technologies, Thane, Maharashtra, India
  • 2007-01-01, CRM & DMS Functional Training - Sales, Service, TATA Technologies, Thane, Maharashtra, India
  • 2006-01-01, EIM, Actuate Reports, Ford Information Technology Service, Chennai, Tamil Nadu, India

Project Achievements

  • Rising star award in FADV, 2016-01-01
  • Star of the Month award
  • Successfully trifurcate dealer Application (edealer Sales, edealer Service, edealer Spares)
  • Pricing Quick fix installation
  • 7.8.2.14 patch installation on CRM Application
  • Dynamic Pricing introducing CRM Application
  • BIP Project Implementation
  • Development Team Management
  • Application Performance improvement
  • CRM DMS International Business process development design in Siebel 8.1 Application
  • Manager Choice Award in IBM, 2014-01-01

Place

Bangalore, Karnataka, India

Personal Information

Marital Status: married

Disclaimer

I hereby declare that all above furnished information is true to best of my knowledge and belief.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceTeam Building / Company RetreatsWork from home optionCompany CultureFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing

Timeline

CRM Manager – Information Technology

First Advantage Pvt Ltd.
12.2015 - Current

SSM – Senior Software Engineer

Oracle India Pvt Ltd.
09.2014 - 12.2015

Advisory Consultant

IBM India PVT.
01.2012 - 09.2014

Consultant

Capgemini India Pvt.
10.2010 - 01.2012

Functional Analyst

TATA Technologies Ltd.
07.2007 - 10.2010

Siebel Configurator

Ford Information Technology Service (Future Focus Infotech Pvt Ltd)
08.2006 - 12.2006

Developer

PSP Technologies
05.2005 - 06.2026

M.B.A - Project Management

Alagappa University

MS - Information Technology

Kongu College of Arts and Science

B.Sc. - Computer Science

Kongu College of Arts and Science

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Palanisamy VaiyapuriCRM Manager(Salesforce/Siebel)