CRM Platforms - Siebel CRM, Salesforce (SOQL, Data Loader), IQVIA-OCE
Yashaswi K M
Certified SAFe PO/PM | SAFe® 6.0 Scrum Master | Operations Lead | Business Analyst | Incident and Problem manager | Release coordinator
Bengaluru,KA
Summary
Dynamic Product Management and Program Delivery Leader with over 13 years of IT industry experience, including more than 3 years specializing in Salesforce Project and Program Management. Expertise in driving strategic programs from the PMO, effectively managing budgets, tracking revenue, and overseeing full product life cycles. Proficient in Agile and SAFe methodologies with a proven ability to bridge business and IT teams while delivering value-driven CRM solutions across diverse sectors such as pharmaceuticals, finance, telecommunications, and the public sector. Recognized for fostering executive-level collaboration, employing data-driven decision-making, and leading cross-functional teams to ensure alignment of initiatives with overarching business objectives.
Overview
13
13
years of professional experience
3
3
Agile teams
45
45
Team Members Coached
15
15
Affiliates platform migration and rollouts
50
50
Product issues Identified & Resolved
6
6
Agile/SAFe Certifications
Work History
Scrum Master | Operations Lead | CRM Rollout Lead | Program Manager
Novo Nordisk India
09.2017 - Current
- Directed programs of strategic importance from the PMO, including global CRM rollouts, and multi-regional digital transformation initiatives.
- Managed project budgets, estimates, and costs, ensuring delivery within approved budgets, and maximizing margin realization.
- Built program roadmaps and timelines, monitored delivery, and reported outcomes to senior leadership, and global stakeholders.
- Led end-to-end Salesforce CRM implementations across 15+ international affiliates, ensuring adoption, training, and long-term brand success.
- Collaborated with executives to align business priorities with technical delivery, driving adoption of CRM solutions across APAC, SEEMEA, AAMEO, LATAM, and Japan.
- Oversaw DevOps implementation, integration, and deployment pipelines, ensuring seamless delivery of system enhancements.
- Facilitated PI Planning, Agile ceremonies, and cross-functional alignment, removing impediments, and improving the velocity of delivery teams.
- Supported customer engagement and KOL management strategies through CRM insights, enhancing business visibility and user experience.
- Mentored Salesforce, data, and reporting teams on Agile best practices and product-focused delivery.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Senior Software Engineer – Siebel CRM (Telecom Domain)
Accenture Pvt Ltd
07.2014 - 08.2017
- Delivered end-to-end Siebel CRM solutions supporting customer lifecycle management and brand communication for major telecom clients.
- Led complex data migration programs, ensuring data integrity and smooth transitions with minimal downtime.
- Coordinated with global stakeholders to implement campaign management modules and improve customer experience delivery.
Associate Engineer – Siebel CRM (Public Sector Domain)
Tata Consultancy Services
01.2012 - 06.2014
- Developed Siebel CRM configurations for government programs, supporting stakeholder engagement and data-driven policy operations.
- Contributed to requirements analysis, design, and development, aligning solutions with business and program goals.
Education
Bachelor of Engineering - Electronics & Communication
Dr. Ambedkar Institute of Technology
07-2011
Skills
Strategic Program & Portfolio Management (PMO)
Certification
SAFe Product Owner/Product Manager (PO/PM)
Accomplishments
- Successfully launched and managed global CRM rollouts for 15+ affiliates with zero critical post-launch issues.
- Product Quality Improvement : Identified 50+ recurring issues and coordinated with product teams to deliver targeted product releases.
- Reduced incident resolution time from 13 to 5 days (~65%), for Ops team.
- Setting up new scrum team and enabled Agile Release Train (ART) setup, aligning delivery across multi-regional teams.
- Extensive guidance for design and validating (improving reporting accuracy) the bank end solution for MDM and Data quality work streams.
- Implementing operations automations and improvements to reduce production failures and downtimes.
Why I’m Suitable for the Role
I bring a proven record of driving strategic programs from the PMO, managing budgets, costs, and margins, and delivering CRM implementations at global scale. With strong experience in Agile program management, Salesforce CRM, and stakeholder collaboration, I am well-positioned to lead initiatives that balance strategic impact with execution excellence. My ability to partner with executives, guide cross-functional teams, and ensure program success makes me an ideal fit for this role.
Software
Project Management Tools - Azure DevOps, ServiceNow, Jira, Confluence ITIL funcdation
Development & Scripting - MySQL, Shell Scripting
Methodologies - Agile, Scrum, SAFe, DevOps
Collaboration Tools - Slack, MSTeams
Interests
Watching Business & Finance Podcasts
Following Educational Content, TED Talks
Fitness & Wellness
Outdoor cricket and Photography
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Tamil
Intermediate (B1)
Timeline
Scrum Master | Operations Lead | CRM Rollout Lead | Program Manager
Novo Nordisk India
09.2017 - Current
Senior Software Engineer – Siebel CRM (Telecom Domain)
Accenture Pvt Ltd
07.2014 - 08.2017
Associate Engineer – Siebel CRM (Public Sector Domain)
Tata Consultancy Services
01.2012 - 06.2014
Bachelor of Engineering - Electronics & Communication
Dr. Ambedkar Institute of Technology