Yashaswi K M

Dynamic Product Management and Program Delivery Leader with over 13 years of IT industry experience, including more than 3 years specializing in Salesforce Project and Program Management. Expertise in driving strategic programs from the PMO, effectively managing budgets, tracking revenue, and overseeing full product life cycles. Proficient in Agile and SAFe methodologies with a proven ability to bridge business and IT teams while delivering value-driven CRM solutions across diverse sectors such as pharmaceuticals, finance, telecommunications, and the public sector. Recognized for fostering executive-level collaboration, employing data-driven decision-making, and leading cross-functional teams to ensure alignment of initiatives with overarching business objectives.

• Successfully launched and managed global CRM rollouts for 15+ affiliates with zero critical post-launch issues.
• Product Quality Improvement : Identified 50+ recurring issues and coordinated with product teams to deliver targeted product releases.
• Reduced incident resolution time from 13 to 5 days (~65%), for Ops team.
• Setting up new scrum team and enabled Agile Release Train (ART) setup, aligning delivery across multi-regional teams.
• Extensive guidance for design and validating (improving reporting accuracy) the bank end solution for MDM and Data quality work streams.
• Implementing operations automations and improvements to reduce production failures and downtimes.