Strategic Program Leader and Agile Coach with 16+ years of global experience delivering high-impact programs across fintech, mobility, and e-commerce sectors. Adept at scaling operations, orchestrating cross-border teams, and navigating complex product and platform transformations. Recently led the full acquisition and integration of Zendrive into Credit Karma (Intuit), including the onboarding of 40+ team members and seamless migration of mission-critical systems. Currently spearheading India site operations for Credit Karma, while driving roadmap execution for key verticals — Insurance and International — impacting millions of users across the US, UK, and Canada. Known for building PMOs from the ground up, mentoring delivery teams across time zones, and consistently aligning engineering, analytics, and product teams to deliver measurable business growth.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
India Office Lead · Global Program Manager · Acquisition Transition Lead · Process Coach
Zendrive / Credit Karma (Intuit)
07.2024 - Current
Key Contributions:
Acquisition & Transition Management:
Directed the full acquisition and integration of Zendrive into Credit Karma, managing asset transfer, legal handover, and onboarding of 40+ team members.
Aligned Zendrive’s 150–200 person org into CK’s delivery model.
Global Team Enablement:
Led cross-functional execution across the US, UK, and India, enabling collaboration among -120+ engineers, PMs, and analysts.
Facilitated successful launches of telematics and insurance features for millions of users.
Strategic Roadmap Execution:
Delivered a portfolio of 65 product experiments in FY25 across the International market, achieving a 48% success rate through data-driven iteration and agile experimentation.
Launched Karma Drive Everywhere and Drive Score Enrollments, driving 1.5M+ net-new enrollments in US
Led Home Insurance Rate Estimates & Offer Optimization initiative, improving top-of-funnel engagement and shopping intent by presenting personalized rates and guiding members through a pre–filled profile journey.
Enabled +45% increase in response-to-application handover rate by redesigning end-to-end funnel experiences, including shortened application flows and optimized offer pages.
Oversaw the launch of Connected Accounts error handling, increasing member retention to 53%+ and targeting 500K+ connected accounts in H2 2025.
Partnered with analytics, design, and product stakeholders across geographies to translate insights into measurable conversion lifts.
PMO & Process Coaching:
Established CK India’s first PMO; introduced delivery KPIs, Jira hygiene practices, and planning frameworks.
Built and led London PMO operations, enabling consistent reporting and planning cadences.
PMO
Intuit (Client of Techchefs)
01.2020 - 01.2021
Roles: Global Project Manager, Program Manager Cross Functional delivery manager
Responsibilities: Development and User story, Scrum & Backlog management
SW - Lead Engineer
Samsung India Pvt. Ltd
01.2009 - 01.2014
Roles: Development & Lead Engineer
Responsibilities: Leading teams & development of Apps.
Education
B.E. - Computer Science & Engineering
PEC University of Technology
Skills
Strategic Roadmaps, AOPs & OKRs
Program & Portfolio Management
PMO Setup & Governance
Product Operations
Executive Communication
Stakeholder Management
Agile & Hybrid Delivery Models
Budget Ownership & Optimisation
Vendor Management
Java, C, Qt
Jira, MS Office, Smartsheet
Gemini
NotebookLM
Certification
Certified ScrumMaster (CSM)
Accomplishments
National Runners Up Badminton Player
Awards
“Zendriver of the Year” & “Success Driver” — Zendrive, “Employee of the Year” — Samsung (3 consecutive years), Internal recognition for establishing structure, visibility, and leadership maturity during Zendrive’s acquisition by CK.
Timeline
India Office Lead · Global Program Manager · Acquisition Transition Lead · Process Coach
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited