Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Timeline
Generic
Samridhi Mahajan

Samridhi Mahajan

Bangalore

Summary

Strategic Program Leader and Agile Coach with 16+ years of global experience delivering high-impact programs across fintech, mobility, and e-commerce sectors. Adept at scaling operations, orchestrating cross-border teams, and navigating complex product and platform transformations. Recently led the full acquisition and integration of Zendrive into Credit Karma (Intuit), including the onboarding of 40+ team members and seamless migration of mission-critical systems. Currently spearheading India site operations for Credit Karma, while driving roadmap execution for key verticals — Insurance and International — impacting millions of users across the US, UK, and Canada. Known for building PMOs from the ground up, mentoring delivery teams across time zones, and consistently aligning engineering, analytics, and product teams to deliver measurable business growth.

Overview

17
17
years of professional experience
2009
2009
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

India Office Lead · Global Program Manager · Acquisition Transition Lead · Process Coach

Zendrive / Credit Karma (Intuit)
07.2024 - Current
  • Key Contributions:
  • Acquisition & Transition Management:
  • Directed the full acquisition and integration of Zendrive into Credit Karma, managing asset transfer, legal handover, and onboarding of 40+ team members.
  • Aligned Zendrive’s 150–200 person org into CK’s delivery model.
  • Global Team Enablement:
  • Led cross-functional execution across the US, UK, and India, enabling collaboration among -120+ engineers, PMs, and analysts.
  • Facilitated successful launches of telematics and insurance features for millions of users.
  • Strategic Roadmap Execution:
  • Delivered a portfolio of 65 product experiments in FY25 across the International market, achieving a 48% success rate through data-driven iteration and agile experimentation.
  • Launched Karma Drive Everywhere and Drive Score Enrollments, driving 1.5M+ net-new enrollments in US
  • Led Home Insurance Rate Estimates & Offer Optimization initiative, improving top-of-funnel engagement and shopping intent by presenting personalized rates and guiding members through a pre–filled profile journey.
  • Enabled +45% increase in response-to-application handover rate by redesigning end-to-end funnel experiences, including shortened application flows and optimized offer pages.
  • Oversaw the launch of Connected Accounts error handling, increasing member retention to 53%+ and targeting 500K+ connected accounts in H2 2025.
  • Partnered with analytics, design, and product stakeholders across geographies to translate insights into measurable conversion lifts.
  • PMO & Process Coaching:
  • Established CK India’s first PMO; introduced delivery KPIs, Jira hygiene practices, and planning frameworks.
  • Built and led London PMO operations, enabling consistent reporting and planning cadences.

PMO

Intuit (Client of Techchefs)
01.2020 - 01.2021
  • Roles: Global Project Manager, Program Manager Cross Functional delivery manager
  • Responsibilities: Scoping, planning, executing, tracking & monitoring.

Senior Program Manager

Snapdeal
01.2018 - 01.2020
  • Roles: Program Manager, Cross Functional delivery manager, Quality Management, Scrum Master & Agile Coach
  • Responsibilities: Scoping, planning, executing, tracking & monitoring. User Story management & backlog grooming.

Prepaid Project Manager

Bharti Airtel Ltd
01.2016 - 01.2018
  • Roles: Project Manager, Delivery Manager, Change Management, Vendor Management, Budget Management
  • Responsibilities: Requirement Gathering, cost & effort estimations, project documentation.

Associate

Royal Bank of Scotland
01.2014 - 01.2016
  • Roles: Scrum Master
  • Responsibilities: Development and User story, Scrum & Backlog management

SW - Lead Engineer

Samsung India Pvt. Ltd
01.2009 - 01.2014
  • Roles: Development & Lead Engineer
  • Responsibilities: Leading teams & development of Apps.

Education

B.E. - Computer Science & Engineering

PEC University of Technology

Skills

  • Strategic Roadmaps, AOPs & OKRs
  • Program & Portfolio Management
  • PMO Setup & Governance
  • Product Operations
  • Executive Communication
  • Stakeholder Management
  • Agile & Hybrid Delivery Models
  • Budget Ownership & Optimisation
  • Vendor Management
  • Java, C, Qt
  • Jira, MS Office, Smartsheet
  • Gemini
  • NotebookLM

Certification

Certified ScrumMaster (CSM)

Accomplishments

National Runners Up Badminton Player

Awards

“Zendriver of the Year” & “Success Driver” — Zendrive, “Employee of the Year” — Samsung (3 consecutive years), Internal recognition for establishing structure, visibility, and leadership maturity during Zendrive’s acquisition by CK.

Timeline

India Office Lead · Global Program Manager · Acquisition Transition Lead · Process Coach

Zendrive / Credit Karma (Intuit)
07.2024 - Current

PMO

Intuit (Client of Techchefs)
01.2020 - 01.2021

Senior Program Manager

Snapdeal
01.2018 - 01.2020

Prepaid Project Manager

Bharti Airtel Ltd
01.2016 - 01.2018

Associate

Royal Bank of Scotland
01.2014 - 01.2016

SW - Lead Engineer

Samsung India Pvt. Ltd
01.2009 - 01.2014

B.E. - Computer Science & Engineering

PEC University of Technology

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Samridhi Mahajan