GANESH SHANKAR YENUGUPATLA
Siebel CRM Consultant
Pune
Summary
Very enthusiastic and highly self-motivated, excellent command on Siebel CRM & Oracle Technologies, now seeking next challenging opportunity to maintain my learning curve.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Siebel CRM Developer
Tata Consultancy Services
02.2025 - Current
- As a Siebel Developer my key roles and responsibilities are:
- Understanding the requirements from the client.
- Negotiating the timelines for the development effort at the sprint level.
- Implementing those changes & fixing any bugs from the testing cycle.
- Analysing & applying a fix for the bugs arising from the operational application.
- Actively participation of the Agile/PEAK ceremonies.
- Project Name: Leading Telecom Industry, Tata Consultancy Services
- Client: Belgium
Siebel CRM Developer
Pragmatic Design Solutions Pvt. Ltd.
10.2021 - 01.2025
- As a Siebel Developer my key roles and responsibilities are:
- Understanding the requirements from the client.
- Negotiating the timelines for the development effort at the sprint level.
- Implementing those changes & fixing any bugs from the testing cycle.
- Analysing & applying a fix for the bugs arising from the operational application.
- Actively participation of the Agile ceremonies.
- Project Name: Leading Telecom Industry, PDSL (Pragmatic Design Solutions Pvt. Ltd.)
- Client: Belgium
Siebel CRM Developer, Oracle Developer, Offshore Team Lead, Onshore Team Lead
Wipro Technologies
03.2015 - 10.2021
- As a Sr. Software Engineer my key roles and responsibilities are:
- Working as an individual team player to deliver the assigned stories in the Sprint.
- Project Name: Leading Health Insurance, Wipro Technologies.
- Client: UK
JR. Siebel Consultant / Software Engineer
Wipro Technologies
11.2012 - 03.2015
- Develop application scripts/configuration for Yamaha Siebel Application in Siebel Tools.
- Attend calls with onshore team lead to understand requirements & identify the potential solution.
- Convert the existing Actuate Reports into BIP Reports & Develop new reports based on the requirements.
- Prepare Low Level Design and High-Level Design documents for all the business demand requirements
- Prepare Technical Design Documents and get it reviewed by offshore & onshore team leads.
- Solve issues raised by Yamaha Client on the by looking into tickets raised by Quality Centre tool (HP Quality Centre)
- Perform functional, unit testing
- As a developer have been part of implementation of critical requirements like Claim, PWA Module development, Open UI Upgrade, Cloud Migration.
- Technologies Used – Primary – Siebel CRM 8.1.1.9 Automotive, 8.1.1.14 Open UI - Automotive, SQL, PLSQL on Oracle DB, Siebel BIP Reports, BIP 10. Secondary – HP Quality Centre, SQL Developer
- Project Name: Yamaha Motor Corporation, Wipro Technologies
- Client: US
Education
M.S. - Information Technologies
VIT University
01.2017
M.Sc. - Information Technology
K.J. Somaiya College, Mumbai University
01.2012
B.Sc. - Information Technology
CHM College, Mumbai University
01.2010
HSC - undefined
BNN College, Mumbai Board
01.2007
SSC - undefined
P.T High School, Mumbai Board
01.2005
Skills
- Siebel CRM
- Siebel Configuration
- Siebel eScripting
- Siebel Workflows
- Siebel Task Based UI
- Siebel – BIP Reports
- Siebel EAI
- Siebel Windows Application Admin
- Siebel Open UI
- Siebel EIM
- Siebel Web Tools
- Siebel Migration Application
- Siebel IP20 Release Process
- Siebel IP20 SMC
- AWS Concepts
- AWS Cloud Migration
- Siebel CRM Versions
- Siebel CRM IP2310 (eCommunications)
- Siebel CRM IP2012 (Financial Services, Partner Portal)
- Siebel CRM IP205 (Financial Service, Partner Portal)
- Siebel CRM 8115 (Financial Services, Partner Portal)
- Siebel 811117 (IP-13 Financial Services, Partner Portal/Open UI)
- Siebel 8119 (Automotive)
- 81114 (IP14 – Automotive/Open UI)
- RDBMS - Databases
- Oracle 10g/11g/12c/19c
- Programming
- SQL, PL/SQL
- Scripting Languages
- Core Java, Java scripting, HTML, PHP
- Tools
- SQL Developer
- Toad
- Assyst 90
- JIRA
- MS Office 2007 – 2016
- IBM DB2 97 Client
- Putty
- HP Quality Centre, etc
- Splunk Monitoring Tool
- AppDynamics SaaS Monitoring Tool
- Datadog Tool
- Operating System
- Windows Server 2016, Windows Server 2012 R2, Windows Server 2008 R2
Awards
June 2025 recognized as Key Player in Siebel Deliverables from the Europe Client., Nov 2024 recognized as Key Player in Siebel Deliverables from the Europe Client., Dec 2020 recognized as Key Player in Siebel Upgrade IP13 to IP20.5. delivery., May 2020 recognized as Key Player in migrating the Standard Interactive application to Open UI., July 2019 recognized as Key Player in Migrating the Siebel on premise application to AWS Cloud seamlessly., Nov 2017 recognized as Bravo Individual Excellence Award., Jan 2018 client recognized for Siebel Business Analysts role at Onshore U.K. 35 days of Visit., Scored 9.40 CGPA in the M.S. Program, Stood 5th in a batch of 890 candidates., Mar’17 successfully completed the 4 years M.S work integrated program conducted by VIT (Vellore Institute of Technology, Vellore) in association with Wipro Technologies., Mar’17 recognized as Key Player in the SIEBEL SRF Correction Module of Leading Healthcare Insurance Client., Dec’15 awarded with 'Scholar Ship holder for standing 2nd position of 2012 WISTA batch from VIT', Jan’2015 awarded with 'Feather in My Cap’ award., 2014-2015 awarded with 'BIP Reports Expert’ award., Have been rated with “Outstanding” grade in current annual performance appraisals., Completed the Initial Training program of Wipro Technologies with outstanding performance scoring 87%. Stood first in the training batch.
2. PROFILE
- 12.9 years of Experience as a Software professional in the SIEBEL CRM, SIEBEL ON AWS, BIP Reports and Database developer in different areas under SDLC.
- Knowledge of Software development life cycle (SDLC) and experience of various methodologies like Waterfall Model, AGILE software development and Test-Driven Development (TDD).
- Experience consists of emphasis on Application Developments in Siebel CRM, Siebel BIP Reports, Oracle SQL, Siebel Windows Application Admin, Siebel EAI, Siebel eScripting, Siebel Configuration, Siebel EIM, Siebel Task Based UI, Siebel Open UI, Procedural SQL (PL/SQL), Assyst Tools for Siebel Support, JIRA tools for managing/tracking Agile Projects and managing team from Offshore.
- Currently working as a Siebel Developer with Tata Consultancy Services (TCS).
- Worked as a Siebel Developer with EUROPE based Telecom client for 3.2 years.
- Customer front end role as Onshore SME for 2.11 Years in UK.
- Functional experience includes:
- Telecom domain with 3.11 years of experience in one of the leading Telecom corporations from Belgium.
- Insurance with 6.4 years of experience in one of leading Health Insurance Pvt Ltd (U.K.)
- Automotive domain with 2.5 years of experience in one of leading Motor Corporation (U.S) – development, design, testing & production support.
- Excellent knowhow & experience in supporting production system, Incident management & problem management processes.
- Experienced in full life cycle of the software design process including requirements definition, prototyping, Proof of concept, design, interface implementation, testing, deployment, handover and maintenance.
- Experienced in Agile Methodology for more than 9 years & currently working in Extended version Agile i.e. PEAK methodology for more than 1 year.
- Self-motivated with excellent interpersonal and communication skills.
- Direct interactions with Europe Clients for more than 3.11 years.
- Direct interactions with UK Clients for more than 6.4 years.
- Experienced on Siebel CRM eCommunication Application 23.10.
- Experienced on the Siebel Open UI beginner level customization.
- Experienced on Siebel CRM Financial Application 8.1.1.5 HI & SI Framework.
- Experienced on Siebel CRM Automotive Application 8.1.1.9 HI Framework.
- Experienced on Siebel CRM Financial Application 8.1.1.11.7 (IP13) Open UI & SI Framework.
- Experienced on Siebel CRM Automotive Application IP14 Open UI Framework.
- Experienced on Siebel CRM Financial Application IP20.5 Open UI Framework.
- Experienced on Siebel CRM IP20.12, Web Tools, Migration Application (IRR/FRR), SMC, Release Process, etc.
- Experienced on Siebel Upgrade from Siebel 8.1.1.5 to 8.1.1.11.7 and Open UI enablement.
- Experienced on Migration of Siebel from On-premise infrastructure to AWS cloud.
- Understanding the concepts of AWS & identifying solutions to fulfill AWS Migration issues.
- Onshore experience as Lead on Siebel Application for 2.11 years in U.K.
- Onshore experience as Business Analysts role for 35 days in U.K.
- Onshore experience as Lead on Siebel on AWS Infrastructure migration.
- Onshore experience as Lead on Siebel Upgrade from IP13 to IP20.5.
- More than happy to learn new technologies.
- Learning new technologies like AWS, Jenkins, Nexus, Stash, etc.
- Delivered 100+ changes during my career, some of them are major like Siebel Upgrade which were scheduled for 40-60 hours window cycle.
3. EXPERIENCE SUMMARY
- Feb 2025 – Till Date: Siebel Developer, Leading Telecom Industry & TCS (Tata Consultancy Services).
- Oct 2021 – Jan 2025: Siebel Developer, Leading Telecom Industry & Pragmatic Design Solutions Limited Pvt. Ltd.
- Jul 2021 – Oct 2021: Siebel CRM Offshore Lead – Developer, Leading Health Insurance & Wipro Technologies.
- Aug 2018 – Jul 2021: Siebel CRM Onshore Lead – Developer, Leading Health Insurance at Sheffield, UK.
- Dec 2017 – July 2018: Siebel CRM Offshore Lead – Developer, Leading Health Insurance, and Wipro Technologies.
- Nov 2017 – Dec 2017: Siebel Business Analyst role at Onshore UK.
- Mar 2015 – Oct 2017: Siebel CRM Developer & Offshore Lead – Developer, Leading Health Insurance, and Wipro Technologies.
- Nov 2012 – Mar 2015: Jr. Siebel CRM Developer –Jr. Siebel Developer, Leading Motor Corporation, Wipro Technologies.
4. ORGANISATIONS
- Feb 2025 – Till Date: Tata Consultancy Services
- Oct 2021 – Jan 2025: Pragmatic Design Solutions Pvt Ltd
- Nov 2012 – Oct 2021: Wipro Technologies
9. STRENGTHS
- Proven handling the pressure of major deliveries.
- Proven delivery excellence in different type of delivery model.
- Proven innovation and implementation of new solutions for business benefits
- Proven strong analytical & Problem-solving skills.
- Strongly self-motivated and willing to take responsibilities on own.
- Results-driven, hardworking team player and always willing to learn & improve.
- Excellent organizational and communication skills.
- Excellent team player.
- Excellent Team Lead to guide the team members.
- Reusability approach oriented
Additional Information
Having an exposure to the client interaction face to face onsite in UK. Very vocal to the clients in all the agile ceremonies.
Timeline
Siebel CRM Developer
Tata Consultancy Services
02.2025 - Current
Siebel CRM Developer
Pragmatic Design Solutions Pvt. Ltd.
10.2021 - 01.2025
Siebel CRM Developer, Oracle Developer, Offshore Team Lead, Onshore Team Lead
Wipro Technologies
03.2015 - 10.2021
JR. Siebel Consultant / Software Engineer
Wipro Technologies
11.2012 - 03.2015
M.Sc. - Information Technology
K.J. Somaiya College, Mumbai University
B.Sc. - Information Technology
CHM College, Mumbai University
HSC - undefined
BNN College, Mumbai Board
SSC - undefined
P.T High School, Mumbai Board
M.S. - Information Technologies
VIT University
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