Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic

Amit Kumar Kushwaha

Gurgaon

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Analyst,SFA,Siebel,CRM

Team computer PVT LTD
Gurgaon
04.2025 - Current

With 6 years of experience as an Application Support Specialist, I specialize in keeping business-critical applications running smoothly and efficiently. I’m skilled at diagnosing technical issues, ensuring optimal performance, and delivering personalized user support that drives results. My focus is on collaborating with teams to implement upgrades seamlessly, while equipping users with the training they need to boost productivity. I’m passionate about making technology work for businesses, ensuring reliability, and improving workflows every step of the way

Application Support Engineer,SFA,Siebel,CRM

3i infotech PVT LTD
Gurgaon
06.2018 - 03.2025
  • With 6 years of hands-on experience as a Salesforce Support Specialist, I’m skilled at providing technical assistance, solving complex system issues, and fine-tuning Salesforce functionalities to help businesses thrive. I’m adept at data migration, training users to navigate the platform with confidence, and crafting dashboards and reports that meet unique business requirements.
  • Experience as a Microsoft 365 Specialist, I have a knack for simplifying complex systems and driving productivity through innovative solutions. From seamless migrations to configuring tools like Teams, SharePoint, and OneDrive, I ensure organizations get the most out of Microsoft 365. I’m passionate about empowering users through personalized training, delivering outstanding support, and fostering collaboration while maintaining top-notch security standards.
  • As a DMS Support 6 Year Experience, in Client side Hero MotoCorp Ltd.Technical and Functional Backend in Application support, Seibel and SAP,MS-Excel Engineer. In-depth knowledge of the complete sales, service, and parts processes within the automotive industry.

Education

B.C.A -

SVSU
Meerut
07.2015

Skills

  • Understanding of Siebel configurations, workflows, and business processes
  • Proficiency in Salesforce CRM (Sales Cloud, Service Cloud, Marketing Cloud, etc)
  • Salesforce administration, including creating users, roles, and profiles
  • Workflow automation, process builder, and flow creationData migration, integration, and management
  • Expertise in system monitoring and performance optimization
  • Expertise in creating interactive dashboards and visualizations with Power BI
  • Strong command of Power Query for data transformation and cleansing
  • Troubleshooting technical issues and resolving user concernsSupporting and training users to effectively leverage Microsoft 365 tools

Personal Information

  • Age: 29
  • Name: Amit Kumar Kushwaha
  • Date of birth: 1995-07-07
  • Gender: Male
  • Nationality: Indian
  • Marital status: Single

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Analyst,SFA,Siebel,CRM

Team computer PVT LTD
04.2025 - Current

Application Support Engineer,SFA,Siebel,CRM

3i infotech PVT LTD
06.2018 - 03.2025

B.C.A -

SVSU
Amit Kumar Kushwaha