Hari Kishan Mishra
Dhanbad
Summary
Dynamic professional with extensive experience at Concentrix, excelling in customer service and project management. Proven track record in enhancing customer satisfaction and driving project success through effective team collaboration and communication. Recognized for delivering impactful awareness campaigns and achieving high-quality standards, fostering trust and rapport with clients.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Customer Service Associate
Concentrix
Ranchi
09.2023 - 01.2026
- Served International Customers with vast Range of Geographical, Linguistic Cultural and Demographic Diversity with different ecommerce marketplace Amazon.na (North America), Amazon.uk (United Kingdom) Amazon.uae (Middle East : United Arab Emirates) Amazon.sa ( Middle East : Saudi Arabia) Amazon.egp (egypt) and Domestic Customers with Amazon.in (India) : Assisted customers with inquiries and product information via phone and chat.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Collaborated with team members to improve service efficiency and quality.
Education
Bachelor of Commerce - International Business
Delhi University School of Open Learning
Delhi 12.2024 - 01.2026
I Com. - Intermediate of Commerce
National Institute of Open Learning
Bokaro 10.2020 - 04.2022
Matriculation -
Jharkhand Academic Council Ranchi
DPLMA+2 HS Nawagarh Dhanbad 04.2012 - 03.2013
Skills
- Project management
- Team Collaboration
- Customer Satisfaction Score and Surveys
- Quality Standards
- Teaching and Briefing with Mass Communication capablities
- Cleints Requirment and SOP Fullfillment
- Relentlessly Escalation and emidiate highlightings for loopholes and opportunities which can empact
- Excellent Communication and Conveying skills
- Master in rapport building and get customers trust
- Live chat support
- Telephone etiquette
- Escalation problem-solving
- Client engagement
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Accomplishments
- Recoginsed as best agent for empathy and assurance 2023 by Concentrix
- Won RNR 8 Times in Concentrix
- Best Advisor in Preventation of Revenue Drainage
- Gave Best call ever for amazon UK 2025
- Akhil Bhartiya Sanskriti Gyan Pareeksha 2011
- Jharkhand State level Speech competetion 2018
- Jharkhand Yuva Sadan 2021
- Mission Blue Foundations Influencers Meet
- National Seminar for Enviornment Awareness Org. by National UnIversity for Study and research in Law.
- Served National Health Mission during Covid 19 pandemic for 104 helpline and get recognised for good contribution.
Affiliations
- Performed in Different cities with various drama and theatre competetion and festivals
- Contributed in different CSR activities
Hobbies
- Acting , Drama, Theatre
- Writing and Poetry
- Public Speaking
- Film making
- Animation and graphics
Interest
- Music
- Book reading
- Spritiual learnings and association
- Tech skills
- Choosy about Movies
References
References available upon request.
Timeline
Bachelor of Commerce - International Business
Delhi University School of Open Learning
12.2024 - 01.2026
Sr. Customer Service Associate
Concentrix
09.2023 - 01.2026
I Com. - Intermediate of Commerce
National Institute of Open Learning
10.2020 - 04.2022
Matriculation -
Jharkhand Academic Council Ranchi
04.2012 - 03.2013