Hari Krishna Chikkulapally
Hyderabad
Summary
Dynamic Business Process Optimization Specialist with a proven track record at NTT Data Global Services, enhancing operational efficiency and stakeholder collaboration. Excelled in automating Excel templates and leading cost optimization initiatives, demonstrating advanced Excel (VBA Automation) and exceptional resource management skills. Achieved significant process improvements, focusing on impactful business solutions and seamless internal engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Process Optimization Specialist
NTT Data Global Services
Hyderabad
05.2023 - Current
- Collaborate with stakeholders, including business users, analysts, and IT teams, to gather requirements and understand business objectives
- Communicate the business requirements with Development team and work until we get the expected outcome
- Assist the project manager in documenting meetings, including capturing meeting minutes, action items, and decisions made during the integration process
- Coordinate high-level project activities, ensuring that tasks are completed on time and within budget
- Set up and facilitate meetings between business stakeholders and the Development team and ensure all relevant parties are involved
- Collaborate with the project team to develop and maintain project plans, including timelines, deliverables, and dependencies
- Identify and recommend process improvements to enhance the efficiency and effectiveness of the integration process
- Create Process Documentation and process flows
- Capable of handling Ad hoc reports as per the request
- Maintain and publish changes to the Investment Governance tool which serves as an End-to-End solution for tracking all Investment budgets
- Manage end-to-end investment budget approvals, acting as the primary user admin for related tools
- Collaborate with project managers and account leads to resolve tool-related queries
- Prioritizing important tasks and make sure no impact to production
- Coordinate with management teams so that communications are drafted and released in a timely manner
Associate Business Manager
DXC Technologies India Pvt Ltd
01.2016 - 05.2023
- Served as a Workday Specialist, managing job positions, external hires, internal transfers, and promotions
- Maintained Workday reporting on open and closed positions for higher management
- Utilized ServiceNow for amendments and dashboard creation, ensuring seamless catalog management
- Led cost optimization initiatives, creating process workflows and PowerPoint presentations for service lines and accounts
- Managed backend operations, consistently meeting daily targets and SLAs
- Conducted research on unauthorized debits for customer accounts
- Functioned as the point of contact for all Excel-related issues within the team
Process Specialist Data
Cognizant Technology Solutions
03.2011 - 12.2015
- Designed Excel-based automation tools that increased productivity and accuracy across the production team
- Maintain and publish Management Reports (Production, Accuracy, Trend)
- Developed and published daily production, accuracy, audit sample, and TAT reports using Power BI and Excel
- Coordinated workload for five teams and led a pilot project for insurance processes, managing a 15-member team
- Conducted KT sessions, provided Power BI, and advanced Excel training to team members
Senior Team Member
Bank of America
Hyderabad
01.2008 - 03.2011
- Managed backend operations, consistently meeting daily targets, and SLAs.
- Conducted research on unauthorized debits for customer accounts.
- Functioned as the point of contact for all Excel-related issues within the team.
Education
MBA - Finance & Marketing
Osmania University Affiliated college
Hyderabad04.2007
B.Sc. - Computer Science
Vaagdevi Degree College
Hanamkonda, Warangal06.2005
Skills
- Business Optimization
- Requirements gathering
- Resource Management
- Internal engagement
- Process documents
- Business Operations
- Advance Excel (VBA Automation)
- Data Visualization
- Business Process Management
- Collaboration with delivery teams
- Understanding business solution requirements
- Automated Excel template design
Certification
- Lean 6 sigma
- 6 Sigma Yellow Belt participation
Timeline
Business Process Optimization Specialist
NTT Data Global Services
05.2023 - Current
Associate Business Manager
DXC Technologies India Pvt Ltd
01.2016 - 05.2023
Process Specialist Data
Cognizant Technology Solutions
03.2011 - 12.2015
Senior Team Member
Bank of America
01.2008 - 03.2011
- Lean 6 sigma
- 6 Sigma Yellow Belt participation
MBA - Finance & Marketing
Osmania University Affiliated college
B.Sc. - Computer Science
Vaagdevi Degree College
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