HARIKRISHNAMRAJU SARIKONDA
APPLICATION SUPPORT ENGINEER II
CHENNAI
Summary
Proficient Application Support Engineer with a strong focus on technical troubleshooting, process improvement, and automated solutions. Successfully enhanced application performance and ensured operational readiness through disaster recovery drills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Application Support Engineer
OLIVE CRYPTO SYSTEMS PVT LTD (Client:NPCI)
01.2022 - Current
- Facilitated technical assistance for aepsimps & ekyc application challenges, promoting quick resolution and minimal service interruption.
- Handled bank concerns rapidly and ensured satisfactory resolutions.
- Coordinated with cross-functional teams to troubleshoot and resolve software-related challenges, minimizing downtime.
- Implemented automated resiliency assessment among AEPS and IMPS applications.
- Conducted disaster recovery drills, ensuring preparedness for emergency situations.Executed pre-checks and post-checks to maintain operational integrity during drills.Facilitated comprehensive assessments to identify vulnerabilities and enhance response strategies.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
- Advised junior engineers regarding transaction flows and application architecture, fostering an inclusive environment that supported professional advancement.
Education
B.Tech - Mechanical Engineering
UNIVERSAL COLLEGE OF ENG & TECH (JNTU KAKINADA)
PERECHERLA, GUNTUR, AP, INDIA 05.2015 - 05.2019
Timeline
Application Support Engineer
OLIVE CRYPTO SYSTEMS PVT LTD (Client:NPCI)
01.2022 - Current
B.Tech - Mechanical Engineering
UNIVERSAL COLLEGE OF ENG & TECH (JNTU KAKINADA)
05.2015 - 05.2019