MOHAMMAD ASIF
Noida
Summary
Experienced Production Support Engineer with 5+ years in IT, specializing in L1/L2 support, issue resolution, and system monitoring. Skilled in AWS, Jenkins, SQL, and Linux, with expertise in ensuring production stability and supporting global banking applications. Application support engineer with strong background assessing issues to restore applications and related technical issues. Demonstrated success in determining root causes of problems and writing or updating code to resolve. Accuracy-driven when testing solutions to check functionality.
Overview
5
5
years of professional experience
Work History
APPLICATION SUPPORT ENGINEER
Newgen Software
Noida
02.2022 - Current
- Resolved application support tickets efficiently, ensuring timely issue resolution, and minimal downtime.
- Delivered technical support for software applications, maintaining seamless operations, and system stability.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, in alignment with ITIL best practices.
- Performed daily server health checks to ensure operational integrity, and system reliability.
- Closed helpdesk tickets within SLA, and documented solutions to enhance L1 and L2 team support capabilities.
- Conducted comprehensive testing to validate the application installation and functionality.
- Experienced in managing application servers like JBoss, with expertise in log analysis and issue resolution.
- Developed and maintained detailed documentation for support processes, ensuring compliance with ITIL frameworks, and improving operational efficiency.
Software Programmer
Image info System
Delhi
09.2021 - 02.2022
- Developed and maintained Java code for the Image Information System application, along with executing functional and unit testing to identify and resolve defects, ensuring smooth application operation.
AWS DEVOPS INTERN
Triluxo Technologies Pvt. Ltd
Noida
12.2020 - 08.2021
- Established CI/CD pipeline with Jenkins on AWS EC2 to enable efficient deployments.
- Enhanced application performance and scalability through effective DevOps practices.
- Streamlined transitions from development to production, ensuring operational continuity.
Education
Bachelor of Technology - Computer Science
Lovely Professional University
Jalandhar, Punjab09.2020
Intermediate - Mathematics
Bayalasi Inter College
Jaunpur05.2014
Skills
- Incident management
- Application monitoring
- Cross-functional coordination
- Application support
- Troubleshooting
- Manage US client call
- Ticketing software expertise
- AWS
- Linux
- SQL
- Jenkins
- CI/CD implementation
- Log analysis
- Documentation practices
- System administration
Projects
Banking Application Support (Bank of the Bahamas),
Provided L1/L2 application support for the Bank of the Bahamas' banking platform, ensuring 24/7 availability and smooth operation, resolved support tickets related to application performance, database issues (SQL), and system errors within SLA, conducted daily server health checks, and monitored application logs using JBoss to identify and address issues proactively, improved operational efficiency by documenting support workflows and solutions for recurring issues
Application support (Family Guardian Insurance)
Resolved helpdesk tickets within SLA, addressing performance, SQL, and system issues, conducted server checks, and monitored JBoss logs to ensure stability, collaborated on critical incidents, and documented workflows for efficiency.
Application support (Resolution Life)
provided L1/L2 support for insurance applications, resolving issues with SQL and performance within SLA, monitored systems, and optimized application stability through proactive troubleshooting, and documented support workflows to streamline recurring issue resolution
CI/CD pipeline deployment with Jenkins on AWS,
Set up and managed a CI/CD pipeline using Jenkins to automate deployment processes to AWS, streamlined application deployment, ensuring quick and reliable integration with AWS services, improved system reliability by automating build, test, and deployment processes, reducing manual intervention, and enabled seamless scaling and efficient rollbacks in case of deployment issues
Languages
- English
- Hindi, first language
- Urdu
- Arabic(Beginner)
Timeline
APPLICATION SUPPORT ENGINEER
Newgen Software
02.2022 - Current
Software Programmer
Image info System
09.2021 - 02.2022
AWS DEVOPS INTERN
Triluxo Technologies Pvt. Ltd
12.2020 - 08.2021
Bachelor of Technology - Computer Science
Lovely Professional University
Intermediate - Mathematics
Bayalasi Inter College