Chetana Lote -Jadhav
Technical Support Engineer
Dombivali,Maharashtra
Summary
Career Objective: To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Application Support Engineer
HSB Infotech Pvt Ltd (Mumbai)
Mumbai
11.2016 - 03.2017
- Project: Aditya Birla Capital
- Closely monitoring the Ticket Queue & Managing Priority Incidents & service request related to application.
- Working on Insurance Application System.
- Managed end to end process of the Insurance application.
- Troubleshooting and resolved application issues escalated from end users by using Ticketing tool E-Helpline.
- Providing technical support through Voice, Chat & Email.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keeping a record of configuration changes and scheduling application updates.
- Providing front-end support to clients, Maintained Application ticketing system. Investigated and resolved technical issues.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
Network Support Engineer
Orient Technologies
06.2015 - 05.2016
- Resolving customer’s issue by doing troubleshooting at the customer’s end as well the customer premises equipment (CPE) by remote access of that device.
- Access of Core Routers via Telnet, installed in operational cities to check the ping response. Taking necessary action on complaints received from clients based on technical data available from various NMS tools and resolving the same with support of NOC team in case of network issue or field team in case of issue on served with client and connectivity by raising a ticket on the Sibel application.
- Remote configuration of routers (Cisco, D Link, Net gear, Belkin, TP Link, etc. & various other Wireless communication devices available with clients)
- Remote Monitoring of network & Client End Connectivity via various NMS Tools such as Flex Master, Zone director, Telnet etc
- Escalating Access point issue by raising NOC ticket to the network team.
- Providing routers configuration to the customers over the call.
- Working on CPE issue raised ticket where software reboot is required for the device.
- Assigned field engineers in case of any physical damage to cable or device at customer Premises.
Education
B.E - Computer Engineering
Mumbai University
01.2014
Diploma - Computer Engineering
Maharashtra State Board
01.2011
S.S.C. -
Maharashtra Board
01.2006
Skills
Microsoft office: Word, PowerPoint, Excel
Incident Management
Service Request Management
Troubleshooting Incident and Problem ticket
Application support
undefinedProfile & Strength:
- 1.5 Years’ Professional Experience in network & application support.
- Application Production Support / EOD Support.
- Conceptually strong, possessing an analytical and innovative approach towards work with an eye for detail along with the ability to quickly learn new concepts and processes.
- As a Network Support Engineer in Orient Technologies Pvt Ltd. my role was to proactively monitor Tikona Digital Network Devices like Customer Premises Equipment (CPE), Access Point (AP).
- Handled email support process in which checking customers network end and if found network End issue raising ticket for the same.
Interests
Hobbies: Fashion designing, Dancing, Drawing and Painting, sports
Certification
ITIL Foundation V4
Timeline
Application Support Engineer
HSB Infotech Pvt Ltd (Mumbai)
11.2016 - 03.2017
Network Support Engineer
Orient Technologies
06.2015 - 05.2016
Diploma - Computer Engineering
Maharashtra State Board
B.E - Computer Engineering
Mumbai University
S.S.C. -
Maharashtra Board
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