VAKACHARLA KURMASAISANTHOSHKUMAR
BANGALORE
Summary
Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.
Overview
4
4
years of professional experience
Work History
Application Support Engineer
BLUE YONDER INDIA PRIVATE LIMITED
BANGALORE
03.2023 - Current
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Deployed patches or updates for existing applications following change management guidelines.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Updated and maintained knowledge base information for documentation and future reference.
- Escalated complex issues by working with PD, PMG team to resolve.
- Utilized Cloud best practices to identify and remedy bugs in applications within a specific timeframe.
- Working as a liaison between Implementation, Support, and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during onboarding of new customers or during upgrades or patch updates.
- Ability to work hours that align with Blue Yonder's global customer base (APAC, EMEA, and NORTH AMERICA regions).
- Well versed in writing SQL queries using joins, functions, set operators, subqueries, etc. Handled UNIX commands like grep, chmod, find, cut, copy, free-gh, ls-cpu, etc.
- Incident problem, Change Management, and managing work order life cycles following ITIL process.
- Have a strong knowledge in Oracle database on both Windows and Unix environments.
- Gained a deep knowledge in job scheduler tool like Control-M for monitoring the daily, weekly, and monthly batches in the production environment.
- Raising sales force cases for infrastructure-related tasks based on partner or customer requirements.
Project Engineer
BHARATH ELECTRONICS LIMITED
BANGALORE
11.2020 - 11.2022
- Ability to troubleshoot and resolve the stakeholders' issues within defined SLA.
- Extensively used UTL file for data transfer. Developing SQL queries for data manipulation and data transfer.
- Working experience on data migration Involved in updating procedures, functions, triggers, and packages based on the change request.
- Update existing packages in an established Oracle database using predefined business rules.
- Creation of database objects like tables, views, synonyms, views, stored procedures, and packages using oracle tools like SQL Developer.
- Migrating the previous deals, data stored in Excel sheets onto the application using SQL loader.
- Developing SQL queries for data manipulation and data transfer.
- Analyzing the BRD's (business requirement documents) shared by the user. Creating tables and views as per BRD.
Education
BTECH - Mechanical Engineering
GMR INISTITUTE OF TECHNOLOGY
RAJAM04-2018
Skills
- Hands on experience in Tools like JIRA, Control M, SQL Developer, Toad Oracle , Oracle 11g, oracle 12 c, winscp , Putty etc
- Good hands-on experience in CRM tools like Salesforce, Service Now
- Good hands-on experience in verifying LOGS to debug the issues
- Good troubleshooting knowledge in OS level Both windows & Linux environments
- Hands on experience in MS OFFICE Tools like Excel, word, PowerPoint etc
- Technical Troubleshooting
- Incident Management
- Customer Support
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Telugu
Intermediate (B1)
B1
Timeline
Application Support Engineer
BLUE YONDER INDIA PRIVATE LIMITED
03.2023 - Current
Project Engineer
BHARATH ELECTRONICS LIMITED
11.2020 - 11.2022
BTECH - Mechanical Engineering
GMR INISTITUTE OF TECHNOLOGY
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