HARIKUMAR CR

• Directed a 26-person team across CGD, MAA, and GSC, overseeing 445 depots throughout Asia.
• Managed USD 150 million in annual cost leadership.
• Enhanced maintenance and repair processes to ensure high supply quality.
• Spearheaded strategic goals, cost efficiency, and revenue growth as a Global Performance Leader.
• Streamlined the logistics network to boost efficiency and minimize costs.
• Maximized customer engagement and satisfaction through excellent service.

Developed strong working knowledge of industry trends and process improvements

• Company Overview: Head of Business Development, Senior Manager (Mumbai).
• Led a 350-person team across Ocean, Air Freight, and IT, serving as the primary client contact for Europe, and Asia-Pacific.
• Managed operations, financials, and strategic initiatives, exceeding KPIs.
• Played a key role in driving AI adoption for global supply chain management, optimising processes, and enhancing customer value for TCS.
• Head of Business Development, Senior Manager (Mumbai).
• Managed complaints with calm, clear communication and problem-solving.

• Company Overview: Project Manager, Customer Experience Project & Delivery
• As a dedicated Customer Experience Project Manager, I led core initiatives focused on OTCX, bookings team and automation/charter Processes.
• Collaborating closely with front line, project teams and BPOs, I consistently delivered high-quality solutions that exceeded client expectations.
• My ability to analyze project progress, adapt to evolving requirements, and drive team performance resulted in successful project outcomes.
• Recognized for my exceptional contributions, I was honored with the 'Best Portfolio’ award in both 2011 and 2013.
• Project Manager, Customer Experience Project & Delivery

• Efficiently managing outward cheque processing and providing comprehensive backend support for tellers through electronic requests.