Harikumar Lakshminarayanan
Chennai
Summary
Dynamic telecom professional with over 25 years of experience in OSS/BSS, specializing in solution architecture, application design, and transformation programs for British Telecommunications and global operators. Expertise encompasses large-scale data migration, in-life product support, and system integration, supported by a strong command of Agile methodologies and project leadership. Proven track record of delivering scalable, customer-centric solutions through collaborative teamwork and adaptability, demonstrating a commitment to driving impactful outcomes. Recognized for reliability and a steadfast focus on achieving organizational goals while leveraging strong research, analysis, and communication skills.
Overview
15
15
years of professional experience
Work History
Data Migration Lead & Product SME
British Telecommunications (BT)
- Led migration from legacy CRM to ServiceNow for 800K+ customers
- Designed data extraction models and enhanced ServiceNow product architecture
Execution Lead – All IP Migration
British Telecommunications (BT)
- Designed and executed migration of PSTN lines to Copper Free Broadband
- Implemented soft/permanent cease functionality at scale
In-Life Design & Launch Support
British Telecommunications (BT)
- Resolved FTTP and Cloud Voice launch blockers
- Handled high-level escalations including Chairman’s Office cases
Design Transformation Lead
British Telecommunications (BT)
- Directed Broadband, Cloud Voice, VAS solution design for BT
- Led RFP response for Falcon project and managed 100-member team
Design Lead & Designer
British Telecommunications (BT)
01.2008 - 01.2013
- BT Retail strategic & legacy systems
Technical Project Manager
European Equipment Manufacturer
01.2005 - 01.2007
Data Migration Lead
Cable & Wireless UK
01.2004 - 01.2005
Development Lead
Qwest Communications, USA
01.1998 - 01.2004
Education
M.Tech -
Indian Institute of Technology
01.1998
B.E - undefined
College of Engineering
01.1994
Skills
- OSS/BSS Solution Architecture & Design
- Data Migration & System Integration
- In-Life Product Support & Launch Readiness
- Agile Delivery & Project Management
- Database Design & Performance Optimization
- Cross-functional Team Leadership
- Stakeholder & Client Engagement
Timeline
Design Lead & Designer
British Telecommunications (BT)
01.2008 - 01.2013
Technical Project Manager
European Equipment Manufacturer
01.2005 - 01.2007
Data Migration Lead
Cable & Wireless UK
01.2004 - 01.2005
Development Lead
Qwest Communications, USA
01.1998 - 01.2004
Data Migration Lead & Product SME
British Telecommunications (BT)
Execution Lead – All IP Migration
British Telecommunications (BT)
In-Life Design & Launch Support
British Telecommunications (BT)
Design Transformation Lead
British Telecommunications (BT)
B.E - undefined
College of Engineering
M.Tech -
Indian Institute of Technology