Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harikumar Lakshminarayanan

Chennai

Summary

Dynamic telecom professional with over 25 years of experience in OSS/BSS, specializing in solution architecture, application design, and transformation programs for British Telecommunications and global operators. Expertise encompasses large-scale data migration, in-life product support, and system integration, supported by a strong command of Agile methodologies and project leadership. Proven track record of delivering scalable, customer-centric solutions through collaborative teamwork and adaptability, demonstrating a commitment to driving impactful outcomes. Recognized for reliability and a steadfast focus on achieving organizational goals while leveraging strong research, analysis, and communication skills.

Overview

15
15
years of professional experience

Work History

Data Migration Lead & Product SME

British Telecommunications (BT)
  • Led migration from legacy CRM to ServiceNow for 800K+ customers
  • Designed data extraction models and enhanced ServiceNow product architecture

Execution Lead – All IP Migration

British Telecommunications (BT)
  • Designed and executed migration of PSTN lines to Copper Free Broadband
  • Implemented soft/permanent cease functionality at scale

In-Life Design & Launch Support

British Telecommunications (BT)
  • Resolved FTTP and Cloud Voice launch blockers
  • Handled high-level escalations including Chairman’s Office cases

Design Transformation Lead

British Telecommunications (BT)
  • Directed Broadband, Cloud Voice, VAS solution design for BT
  • Led RFP response for Falcon project and managed 100-member team

Design Lead & Designer

British Telecommunications (BT)
01.2008 - 01.2013
  • BT Retail strategic & legacy systems

Technical Project Manager

European Equipment Manufacturer
01.2005 - 01.2007

Data Migration Lead

Cable & Wireless UK
01.2004 - 01.2005

Development Lead

Qwest Communications, USA
01.1998 - 01.2004

Education

M.Tech -

Indian Institute of Technology
01.1998

B.E - undefined

College of Engineering
01.1994

Skills

  • OSS/BSS Solution Architecture & Design
  • Data Migration & System Integration
  • In-Life Product Support & Launch Readiness
  • Agile Delivery & Project Management
  • Database Design & Performance Optimization
  • Cross-functional Team Leadership
  • Stakeholder & Client Engagement

Timeline

Design Lead & Designer

British Telecommunications (BT)
01.2008 - 01.2013

Technical Project Manager

European Equipment Manufacturer
01.2005 - 01.2007

Data Migration Lead

Cable & Wireless UK
01.2004 - 01.2005

Development Lead

Qwest Communications, USA
01.1998 - 01.2004

Data Migration Lead & Product SME

British Telecommunications (BT)

Execution Lead – All IP Migration

British Telecommunications (BT)

In-Life Design & Launch Support

British Telecommunications (BT)

Design Transformation Lead

British Telecommunications (BT)

B.E - undefined

College of Engineering

M.Tech -

Indian Institute of Technology
Harikumar Lakshminarayanan