Maneesh C K

Over 12 years of experience in OSS and BSS solution design within telecommunications, specializing in process mapping and RESTful APIs. Proven track record in implementing Zero Touch Provisioning and Service Inventory Migration for enterprise customers. Extensive expertise in Hansen and Amdocs order management, architecture design, and API development.

ITIL v4 foundation

1. Enterprise customer activations (11/01/23 - present), Dish Network

I have worked on the design of Hansen order management systems for Dish, completed the design of activations and modify flows successfully, trained developers on the requirements and the development, overseen the testing, and supported the team until the product went live

2. Service inventory migration (10/01/24-07/01/25) - DISH Network

Supported service inventory migrations from BPI to MongoDB, worked on Hansen validation integration with MongoDB, and worked on redesigning the external APIs for MongoDB, which are used by upstream systems Wireline Porting,

3. Apple (iPad and iPhone) onboarding, voicemail setup (11/01/23-05/01/24), DISH Network

Completed wireline porting order management design, and created LLD and design for Apple iPad device onboarding to DISH systems, also designed AWS services to help customers reset voicemail services

4. Zero Touch Provisioning (07/01/22 - 02/01/23), Tech Mahindra

Introducing zero-touch provisioning for CPE firewall devices, with this feature, customers can remove the engineer site visit, and they can configure the device themselves by connecting to the Internet

• Teamwork

Successful OSS/BSS business architecture implementation with strong collaboration between different  

Departments and stakeholders

• Adaptability

The telecom industry is constantly evolving, and OSS/BSS systems must adapt to new technologies and customers

needs. Demonstrating intense adaptability in volunteering experiences, such as learning new skills and adjusting 

Myself to changing circumstances can be valuable