Maneesh C K

Skills

• BSS/OSS System Architecture
• 5G, B2B wireline Telecom Internet and Voice Expertize
• Experience building, documenting, and supporting robust RESTful APIs.
• Experience with BPMN workflow design ,Cloud Native Solutions
• Basic Understanding of Java , AWS Stepfunctions,Lambda
• Agile
• Able to work well in a team oriented, collaborative environment with both local and global teammates and stakeholders.

Project Supported

• NCP(Non Commercial Provisioning for Provisioning bulk 5G

Sims

• Intelligent provisioning( Provisioning customers on MVNO)
• Hansen OM enhancement and workflow Design
• International Roaming

Responsibilities

• Serving as the Subject Matter Expert (SME) in the design and functional architecture of Order Management (OM) Domain.
• Participate in the Planning Session,Design Workshops to work with cross domains to understand the requirement and build the Architecture
• Provide domain level expertise and guidance to Product Owners, Business Liaisons, System Analysts, Architects and Developers
• Expertise in producing artifacts such as low level architecture design, API specifications, workflow diagrams, integration and sequence diagrams.
• Expertise in breaking down high level business features into user stories by working with analysts, developers and product owners on the team.
• Actively participate and contribute in all agile ceremonies such as daily standup, backlog grooming, retrospective, planning ceremonies, etc.

Systems:

• Hansen COM/SOM
• Rally
• AWS
• Intent Engine( Dish Own Intelligent Provisioning system)

Skills

• BSS/OSS Solution Design
• Managed Security Service
• CPE Firewall Design
• Order management
• CRM/Billing
• HLD/LLD Creations
• MPLS/IPVPN,EWL,Ethernet,Point to Point circuits
• legacy Migration

Project Supported

• Zero Touch Provisioning Feature Launch for MSS CPE Firewall
• SPD Policy Document update for Firewall and WAF

Responsibilities

• Managing E2E design for Managed Security Service
• Manage project workload and ensure the development standards are respected and document application configuration as per System Development (SDLC) methodology
• Architecture of BSS Systems- Quoting/Order Entry/Order management and few OSS systems like Fulfilment, Inventory and Service Assurance
• Provides process and system improvement recommendations that assist the business in achieving its goals and objectives
• Work with the Technology Project Manager, Technology Business Analysts, and other team members to define metrics and performance goals
• Co-ordinate with Infrastructure, vendor, IT developers and/or development teams to manage the implementation and release upgrade processes
• Deep background in Inventory Systems and Order Management, Fulfilment systems (Expedio OM, Salesforce, Click to Quote, PMF, AIB,SI+)
• Broad Technical Acumen - Experience in BSS / Service-To-Cash / Billing solutions architecture

Systems

• MyQuote
• PMF
• AIB/SI+
• NGSD
• ExpedioOM
• BFG

Skills:

• Order Build using Amdocs CRM
• New Product Development
• UAT/ORT
• BSS/OSS Operations support
• Cramer Circuit Design
• MPLS,Ethernet and SDWAN Build
• Team management
• Network Planning

Projects Supported

• Internet Legacy to Amdocs Migration
• MPN Build and design
• Inventory Server Migration
• Telecom Italia MPLS carrier Migrations 30 Sites
• Apple UK SIP voice migration for 48 sites
• RWE WAN migration 20 Sites

Responsibilities

• Managing responsibilities of a SME for Global Network Planning
• Supporting New Product Developments
• Running UAT/ORT and providing the Test Results
• Creating LWIs for the Team to work on new Products
• Accountable for validating Quote/Feasibility and Circuit Writing for Fixed Line Internet & Voice Products
• Looking after Sell/Build/Run Journey of Fixed and Voice Products

Systems

• Amdocs and Cramer
• COMS/MORI
• Salesforce
• LOCM
• Customerview

Skills

• O2C process
• Order management

Project Supported

• O2C Process
• Retention process

Achievements:

• Holds the credit of receiving

i. Client appreciation for the Retention Process on a regular basis

ii. Monetary awards for the Performance sin Process

Skills:

• Fallout application Support
• Telecom Order processing
• Error handling

Projects Supported

• Telstra Retail customer support for home products

Responsibilities

• Successfully worked as a part of 3X team that handled very critical part of the process
• Played a key role in implementing ideas for the process which requires client approval

Systems

• Siebel
• moby
• SOTB