Harini Thangaraj
Chennai
Summary
Talented Business development and Customer Support Manager with expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
upGrad Campus
Tamil Nadu
05.2023 - Current
- Product Adoption and Usage: Own responsibility for the adoption of the product, upsell and cross-sell
- Act as subject matter expert to train customers (higher education institutes) and partners
- Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention, and footprint growth
- Benchmark progress every quarter and gather program measurements
- Track and analyze the data to ensure the achievement of the business goals agreed
- Account Management: Drive and conclude Product renewals
- Lead regular status meetings with customers to review open initiatives and address any challenges impeding the successful use of company solutions
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners
- Customer Empowerment: Be the Voice of the Customer and a strong advocate for your customers' interests in the organization
- Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap
- Identify use cases not yet covered by our current platform/patterns on issues faced by customers
- Account Growth: Creation of upsell/cross-sell opportunities in your accounts by deepening customer relations, driving product usage and planning together with the customer to grow business in their institutes
- Strong communication and public speaking skills with the ability to influence people and stakeholders at the CXO level.
Business Development Manager
Extra marks Education Pvt Ltd
Chennai
10.2022 - 04.2023
- Developed and executed sales strategies that increased customer acquisition by 30%
- Built and maintained strong relationships with customers, resulting in a 90% customer retention rate
- Collaborated with the product development team to provide valuable feedback from customers to improve product offerings
- Implemented campaign to generate leads Awarded as BEST TEAM MANAGER consecutively for 3 months
- Handled a Team Size of 15 and completed revenue targets every month.
Senior Business Development Associate
Think & Learn Pvt Ltd
Chennai
12.2020 - 04.2022
- Successfully sold Ed-tech solutions to K-12 and higher education institutions, resulting in a 20% increase in revenue over 2 years
- Developed and executed sales strategies that increased customer acquisition by 30%
- Built and maintained strong relationships with customers, resulting in a 90% customer retention rate
- Collaborated with the product development team to provide valuable feedback from customers to improve product offerings.
Business Development Associate
Think & Learn Pvt Ltd
Chennai
08.2020 - 11.2021
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
- Exceeded target individual average revenue goals year over year
- Sold Ed-Tech solutions to K-12 resulting in a 15% increase in revenue over 2 years
- Conducted market research and analyzed data to identify potential customers and develop targeted sales strategies
- Provided product demonstrations and presentations to customers to showcase the benefits of Ed-tech solutions
- Coordinated with the implementation team to ensure successful onboarding and adoption of solutions by customers.
Education
Bachelor of Technology - Information Technology
Anand Institute of Higher Technology
05.2020
HSC -
AMM Matriculation Higher Secondary School
05.2016
SSLC -
AMM Matriculation Higher Secondary School
05.2013
Skills
- Prospecting Leads
- Revenue Generation
- Presentation
- Relationship building
- Management
- Quick Learning
- Negotiation
- Problem-solving
- Decision-making
- Salesforce CRM
- Customer Account Management
- Account Management
- Sales Management
- Customer Relations
- Business Development
- Customer Retention
- Account Updates
- Pipeline Development
- Training and Mentoring
- Revenue Growth
- Relationship Development
- Sales Presentations
- Prospecting
- Sales and Marketing
- Territory Management
- Negotiations
- Operations Management
- Sales Techniques
Accomplishments
- 2 Quarterly award for best customer success manger in upGrad campus
- Achieved revenue of over 95Lac within 13 months in K-10 Segment
- Successfully converted and maintained 120+ clients.
- PAN INDIA Rank 1 in the Training Batch 64 - Byju's The Learning Application with 6 sales in 3 weeks
- Consequently, achieved 1L WRPS every week Piloted Campaign activities - lead generation and made it successful at the Pan India Level
Thanks
Harini Thangaraj
Languages
- Tamil
- English
Disclaimer
I hereby declare that the information and details provided in this resume are correct and inclusive to the best of my knowledge and belief.
Timeline
Customer Success Manager
upGrad Campus
05.2023 - Current
Business Development Manager
Extra marks Education Pvt Ltd
10.2022 - 04.2023
Senior Business Development Associate
Think & Learn Pvt Ltd
12.2020 - 04.2022
Business Development Associate
Think & Learn Pvt Ltd
08.2020 - 11.2021
Bachelor of Technology - Information Technology
Anand Institute of Higher Technology
HSC -
AMM Matriculation Higher Secondary School
SSLC -
AMM Matriculation Higher Secondary School
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