HARIPRAKASH K
IT Technical Support
Thoothukudi
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
IT Technical Support Intern
Quess corp pvt ltd C/O Air India
Bangalore
12.2022 - Current
- Installed Airindia essential day to day application's, software's and web applications.
- Monitored virus and thread protection through windows security features and drivers.
- Office 365 installation and configuration. Monitored and logged daily IT assets and reports.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Supported team needs with research and problem-solving abilities.
- Window OS Air india SOE deployment Installation and configuration on New IT Assets.
- Azure Configuration on New IT equipment.
- Provided end user support on Airindia application like MM WEB Reservation desk ARD WEB, Altea CM, FM, 1A-PM and SAPE.
- Worked on Amadeus New version updating WID ID configuration. Education Skills Provided end user support through on remote location by the Anydesk, ZOHO assist and Team Viewer.
- End user daily call logs through ITSM Tool. Supported on the Thousand eye deployment in our station. Managing the IT asset and equipment.
Survey Supervisor
SGS India pvt ltd C/O Spic pvt ltd
Thoothukudi
11.2019 - 07.2022
- Report and monitor incoming and outgoing Fertilizer Cargo.
- Monitor fertilizer quality and quantity of randomly.
- Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
- Made proactive adjustments to policies and procedures to meet changing demands.
- Updated deeds, leases and other legal documents with property descriptions and boundary details.
- Guided field crews on proper survey methods and techniques.
Education
B.E - Electrical And Electronic Engineering
Chandy College of Engineering
Thoothukudi 06.2013 - 06.2016
Diploma - Electrical And Electronic Engineering
Chandy Polytechnic College
Thoothukudi 05.2010 - 06.2013
Matriculatiuon -
Tagore Matric Hr Sec School
Neyveli 03.2009 - 05.2010
Skills
Windows OS installation
Technical issues analysis
Desktop support
Software diagnosis
Maintenance and Repair
Timeline
IT Technical Support Intern
Quess corp pvt ltd C/O Air India
12.2022 - Current
Survey Supervisor
SGS India pvt ltd C/O Spic pvt ltd
11.2019 - 07.2022
B.E - Electrical And Electronic Engineering
Chandy College of Engineering
06.2013 - 06.2016
Diploma - Electrical And Electronic Engineering
Chandy Polytechnic College
05.2010 - 06.2013
Matriculatiuon -
Tagore Matric Hr Sec School
03.2009 - 05.2010