Power BI
Shaik Reshma
Software Engineer
Chennai
Summary
An organized and highly-motivated employee individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth and with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Support Engineer
CMS IT Services
Hyderabad, Telangana
07.2018 - 01.2020
- Expertise in identifying hardware and software issues, such as faulty routers, switches, or cables.
- Troubleshooting IP conflicts and VLAN issues in complex network setups.
- Provided technical support to customers in the form of troubleshooting, advice, and maintenance of hardware and software.
- Experience resolving wireless network issues, including interference, signal strength, and configuration problems in Wi-Fi.
- Ability to document troubleshooting steps, resolutions, and network changes for future reference, and continuous improvement.
- Providing clear and concise reports on network health, issues encountered, and resolutions performed.
- Collaborated with security teams to troubleshoot and secure VPN tunnels, resolving connection issues.
- Performed root cause analysis of network outages and presented findings, improving network stability by identifying recurring issues, and preventing future occurrences.
Intern Engineer
ArccaA Technologies
Hyderabad
02.2018 - 07.2018
- Developed a comprehensive data-driven report on the effectiveness of a new marketing campaign.
- Assisted in the development of a survey to assess customer satisfaction with current products and services.
- Provided support to the research team in the collection and analysis of data.
- Created detailed presentations to present research findings to senior management.
Education
Bachelor of Technology - Computer Science Engineering
Malineni Lakshamaiah Engineering College
Kandukur07-2017
Skills
- Windows OS installation
- Cabinet troubleshooting
- Firewall configuration
- VPN connectivity
- LAN troubleshooting
- Switch or router configurations
Software
JAVA
Timeline
Customer Support Engineer
CMS IT Services
07.2018 - 01.2020
Intern Engineer
ArccaA Technologies
02.2018 - 07.2018
Bachelor of Technology - Computer Science Engineering
Malineni Lakshamaiah Engineering College
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