Hari Prakash P
Bangalore
Summary
Enthusiastic System Engineer offering 5 years of experience in Infrastructure support, scripting and Remote Desktop Services. Polished and highly educated with desire to work within IT sector. Deep understanding of operational dependencies of applications, networks, systems, security and group policy.
Overview
5
5
years of professional experience
Work History
IT Service Desk Support Engineer
TCS
Bangalore
01.2022 - 07.2023
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition
- Provide Level 1 technical support that may include end-users PC, MS365, server, SAP, Gmail, Google Apps and various applications, as well as technical advice, guidance, and informal training on hardware and software.
- Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
- Managed team of 5 across SAP, OKTA Authentication ,ServiceNow and other tools
- Managed projects for leading technology solutions provider dedicated to helping customers build, manage, optimize and secure IT infrastructures
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Provided exemplary helpdesk service and support to assist customers
- Assisted remote employees and made recommendations on handling system problems at home offices.
Customer Support Service Engineer
Sysnet Global Technologies
Chennai
09.2020 - 02.2021
- Diagnosed system failures and determined most cost- efficient solutions
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Repaired and calibrated systems and equipment post- installation
- Performed onsite installation and maintenance of Laptops, Desktops and Workstations
- Installed and performed repairs to hardware, software or peripheral equipment
- Evaluated software or hardware to recommend improvements or upgrades
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Desktop Support Engineer
Hyundai Motors
Chennai
10.2019 - 09.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Oversaw daily performance of computer systems
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Up equipment for employee use, performing or properly installing cables, operating systems or software
- Configured computers to network drivers and connected to printers and other peripheral equipment.
Desktop Support Engineer
Wipro Technologies
Chennai
06.2018 - 10.2019
- Updated software versions with patches and new installations to close security loopholes and protect users
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
Education
Bachelor of Computer Applications -
M S University
05.2017
Diploma - Computer Engineering
Jaya Polytechnic College
04.2014
SSLC -
Ambattur Government School
05.2011
Skills
- OKTA and ServiceNow Ticketing
- Microsoft Active Directory and VM
- Incoming Call Management
- Remote Technical Support
- Hardware/ Software Installation and Maintenance
- Windows Operating System Troubleshooting and Diagnosis
- Communication and Team Collaboration
- Client Service and Support
Languages
English
First Language
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Beginner
A1
Timeline
IT Service Desk Support Engineer
TCS
01.2022 - 07.2023
Customer Support Service Engineer
Sysnet Global Technologies
09.2020 - 02.2021
Desktop Support Engineer
Hyundai Motors
10.2019 - 09.2020
Desktop Support Engineer
Wipro Technologies
06.2018 - 10.2019
Bachelor of Computer Applications -
M S University
Diploma - Computer Engineering
Jaya Polytechnic College
SSLC -
Ambattur Government School
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