Yamini Pedamatla
Visakhapatnam
Summary
Capable IT Desktop Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working autonomously to successfully investigate and troubleshoot problems. A team player, patient and willing to learn day by day.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desktop Support Engineer
QualiTest
11.2022 - 10.2023
- Installing and configuring computer hardware operating systems and applications
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults; Monitoring tickets thru codesk ticketing system of the company.
- Talking to staff through phone, email or either face to face to help or resolve the incident ticket.
- Remote problem PC using Dameware Remote System Application.
- Testing and evaluating new technology
- Support daily IT Operations, backups, security and assistance to users.
- Responsible for special project and special request from supervisors.
- To assist in the installation, configuration, and administration of user rights within operating system (Windows XP/7/8).
- Manage and perform inventory of work station, network, telephone and other peripherals and equipment. Including deployment and repair of pc.
- Support executives when its needed hands on or remote.
Education
Bachelor of Technology - Computer Science Engineering (C.S.E)
Gayatri Vidya Parishad College
Rushikonda, Visakhapatnam, Andhra Pradesh, India08.2022
GED -
Sri Chaitanya Junior College
Visakhapatnam, Andhra Pradesh ,India07.2017
High School Diploma -
Amar Concept School
Visakhapatnam, India05.2015
Skills
- Networks Configuration: Servers, Routers, TCP/IP Sockets, LAN Technology , Fiber Optics Fundamentals
- Operating Systems: XP, 7, 8, 10, Windows servers, ISO
- Application development: Database System and Programming Languages: Experience with SQL, PHP, HTML, CSS
Helpdesk and Technical Support: Hardware Assembly, Maintenance, Peripherals, Printers Drivers
- Design Application: Adobe Photoshop, Premiere Pro, Lightroom, Final Cut Pro, Illustrator
- System Tools: Microsoft System Center Configuration Manager, Active Directory, DHCP, GPO Management, Altiris Deployment Console, VMWare, Remote Desktop, Microsoft Intune, Microsoft Azure, One Workspace, Okta
- Ticketing Tools: ServiceNow, Remedy Ticketing System, ZOHO
Certification
Google IT Support Professional Certificate -
COURSERA
Timeline
Desktop Support Engineer
QualiTest
11.2022 - 10.2023
Bachelor of Technology - Computer Science Engineering (C.S.E)
Gayatri Vidya Parishad College
GED -
Sri Chaitanya Junior College
High School Diploma -
Amar Concept School
Google IT Support Professional Certificate -
COURSERA
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