Hari Prathap V
Associate IT Support Analyst
Bengaluru,Karnataka
Summary
Dynamic and results-oriented professional with 2 years of experience as an Associate IT Support Analyst, adept at leveraging expertise in SQL, Python, Excel, and Cloud Computing to drive organizational success. Experienced in analyzing ServiceNow incident tickets to identify patterns, improve service metrics, and provide optimizations. Proven ability to build insightful reports and effectively communicate results to business stakeholders.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Associate IT Support Analyst
Morgan Stanley (Consultant)
09.2022 - Current
- Deploying software packages using group policy and troubleshooting Microsoft Office 365 Apps, Zoom and Citrix Workspace App.
- Developing and executing scripts using Linux to automate manual tasks and create backups.
- Significantly improved the Quality of Ticket Documentation by 25% through process automation.
- Analyzed ServiceNow incident tickets to identify trends, patterns, and root causes, driving improvements in service metrics and optimizing operational efficiency.
- Creating interactive dashboards for Global Teams to measure KPIs and proactively monitor incident trends to minimize contingencies.
- Built comprehensive reports summarizing analysis findings and actionable insights, effectively communicating results to business stakeholders and driving informed decision-making.
Graduate Engineer Trainee
Johnson Controls
10.2021 - 08.2022
- Specialized in the review and interpretation of architectural, mechanical, electrical, fire protection, and fire alarm plans using AutoCAD, ensuring compliance with the International Building Code (IBC).
- Strategically placed fire safety devices on floorplans using AutoCAD, enhancing safety measures and system efficiency.
- Developed comprehensive material takeoffs and Bills of Materials (BOM), crucial for project budgeting and resource allocation.
- Performed essential calculations for voltage drop and battery capacity to ensure the reliability and effectiveness of fire safety systems.
- Managed the upload of all project deliverables into Salesforce CPQ following review and approval, facilitating efficient project tracking and client communication.
Education
Bachelor of Engineering - Electronics And Communications Engineering
MVJ College of Engineering
Bengaluru, India 04.2001 -
Skills
Linux
undefinedCertification
Columbia Engineering Certified Production Support Enginner
Timeline
HackerRank Certified SQL (Intermediate)
04-2024
AWS Certified Cloud Practitioner
03-2024
Columbia Engineering Certified Production Support Enginner
07-2023
Associate IT Support Analyst
Morgan Stanley (Consultant)
09.2022 - Current
Graduate Engineer Trainee
Johnson Controls
10.2021 - 08.2022
Bachelor of Engineering - Electronics And Communications Engineering
MVJ College of Engineering
04.2001 -
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